Auto Service Advisor — Customer Experience & Repairs

Jim Shorkey Family Auto Group; South Australia; Sur place; AUD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision, disability, 1

401K + match

Employee discount

Paid uniforms

No Sundays

Paid parental leave

Résumé du poste

Jim Shorkey North Hills CDJR in Australia seeks a Service Advisor who can multitask and deliver exceptional customer service while coordinating vehicle service needs.

You will be the main point of contact for customers, greeting them, listening to their concerns, and scheduling appointments. Work with technicians to explain repairs in simple terms and present service options clearly to customers.

Qualifications

• Customer service oriented and able to multitask.
• Excellent communication with customers.
• Be able to explain repairs in simple terms to customers.
• Basic computer skills; training will be provided for necessary programs.
• Professional and courteous demeanor; commitment to customer satisfaction.

Responsabilités

• Greet our customers and identify their service needs.
• Actively listen and schedule appointments as needed.
• Consult with mechanics regarding required repairs.
• Provide customers with information and advice on vehicle services.
• Explain options and services clearly and help customers understand decisions.
• Maintain positive customer relationships to encourage repeat business.

Description du poste

Jim Shorkey North Hills CDJR in Australia seeks a Service Advisor who can multitask and deliver exceptional customer service while coordinating vehicle service needs.

You will be the main point of contact for customers, greeting them, listening to their concerns, and scheduling appointments. Work with technicians to explain repairs in simple terms and present service options clearly to customers.