Customer Sales & Operations Coordinator

Pharmacare; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

On-site gym

Free coffee and smoothies

Product allowance

Parental leave

Private health

Job summary

PharmaCare is seeking a proactive Customer Sales & Operations Coordinator to join our Pharmacy Independent team in Warriewood, Sydney. You will manage pharmacy customers, engage with them to grow orders, and provide Perenso CRM support while coordinating sales and order activities.

The role requires strong customer engagement, systems comfort, and meticulous organisational skills. It is a full-time, in-office position with opportunities to support sales and customer service teams.

Qualifications

• Experience in customer sales, sales operations or customer service.
• Strong customer engagement and communication skills.
• High attention to detail with ability to manage multiple priorities.
• Proficiency in Outlook and Excel; comfortable with Perenso and JDE.

Responsibilities

• Manage and grow relationships with Pharmacy Independent customers, driving sales and orders.
• Provide admin and user support for the Perenso CRM and data accuracy.
• Coordinate specialised/ non-standard orders including promotions and backorders.
• Collaborate with Sales, Customer Service, Marketing and Finance to resolve enquiries.

Skills

Customer engagement

Communication

Organisation

Outlook

Excel

Perenso

JDE

Tools

Perenso

JDE

Job description

At PharmaCare, we are dedicated to enriching people's lives through improved health and wellness. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We have built on our success at home and now have sales and marketing operations around the globe, where we sell and market our well-known and trusted brands.

Our success comes from our performance led culture, and we want our people to succeed. We encourage ownership and integrity with an entrepreneurial flair. Based on the Northern Beaches we live the life we promote.

This is more than a job, it’s a chance to be part of something bigger. At PharmaCare, your career can grow alongside brands that are trusted by millions.

About the role

We’re looking for a proactive and commercially minded Customer Sales & Operations Coordinator to join our Pharmacy Independent team.

This varied role combines customer sales, systems administration and operational support. You’ll manage pharmacy customers, proactively engaging with them to build relationships, identify opportunities and generate orders, while also providing Perenso CRM support and coordinating key sales and order activities.

Key Responsibilities will include:

• Manage and grow relationships with Pharmacy Independent customers, driving sales, generating orders and delivering responsive customer support.
• Provide administration and user support for the Perenso CRM, ensuring customer, product and promotional data remains accurate and up to date.
• Coordinate specialised and non-standard orders, including promotions, samples, events, new stores, backorders and manual orders.
• Partner across Sales, Customer Service, Marketing and Finance to resolve enquiries, coordinate pricing and support the Pharmacy Independent Sales Team.

This is a full-time in-office role based in Warriewood, on Sydney's Northern Beaches.

About you

We’re looking for someone who is confident with customers, comfortable with systems, highly organised and detail-focused, with a proactive approach and a genuine interest in supporting sales and delivering great customer service.

You’ll bring:

• Experience in customer sales, sales operations, customer service, systems administration or a similar commercially focused support role.
• Strong customer engagement and communication skills, with the confidence to proactively engage customers, support sales opportunities and work effectively across different teams.
• High attention to detail with strong organisational, prioritisation and problem-solving skills, and the ability to manage multiple priorities accurately and efficiently.
• Competence using Microsoft Outlook and Excel, with the ability to quickly learn and confidently use business systems such as Perenso and JDE.
• Ability to work independently, take ownership of responsibilities and follow through on issues through to resolution or appropriate escalation.
• A proactive, collaborative and customer-focused approach.

Culture

People enjoy working at PharmaCare because they can improve people’s lives through health and wellness, feel proud to represent our trusted Australian-owned brands, and grow their careers in a down-to-earth, collaborative team that celebrates wins together.

Extras we know you will love

• On-site 3 level gym with dedicated personal trainers and daily classes
• Full-time barista with free coffee and free smoothies
• Generous monthly product allowance to support your health and wellbeing
• Paid parental leave, subsidised private health
• Salary continuance and TPD insurances fully paid
• Flexible start and finish times
• Onsite parking
• Ongoing training and development programs