Audit and Training Assessor

Adica Insurance; Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

14 weeks Paid Parental Leave

Hybrid working model

Wellbeing Leave days

Employee Assistance Program (EAP)

Discounts on car insurance

Job summary

Adica Insurance in Melbourne is seeking an Audit & Training Assessor to strengthen assessment quality, technical consistency, compliance and capability across the Assessing function. The role reports to the Head of Technical Strategy & Quality and operates independently to drive continuous improvement.

You will audit, review repairer performance, coach teams, deliver technical training and analyze data to guide governance and efficiency. Hybrid work model available in Australia.

Qualifications

• Significant experience in motor assessing, quality assurance or related insurance environment.
• Experience conducting technical audits or compliance activities.
• Coaching, mentoring and capability development experience.
• Strong analytical skills to interpret data and identify trends.

Responsibilities

• Act as a trusted technical specialist providing independent quality oversight.
• Conduct quality and repairer audits, identify trends and improvement opportunities.
• Provide coaching, feedback and targeted development initiatives.
• Facilitate technical training and learning programs.
• Analyze quality data to inform continuous improvement initiatives.
• Monitor allocation practices to balance workload and efficiency.
• Collaborate to strengthen governance, compliance and quality frameworks.
• Contribute to future-focused projects shaping assessing capability at Adica.

Skills

Motor assessing

Quality assurance

Coaching & mentoring

Data analysis

Stakeholder engagement

Auditing

Education

TAE40122 Certificate IV in Training and Assessment

Tools

Estimating platforms

Quality management systems

Job description

Where people come first and possibilities follow.

At Adica Insurance, we are proud to be part of the global MS&AD Group, one of the world's leading insurance organisations. Operating in the Australian market, we provide motor and commercial insurance solutions through trusted brands including Toyota Insurance and Lexus Insurance.

We're committed to helping our people grow, develop and build meaningful careers. If you're passionate about technical excellence, coaching others, and driving continuous improvement, we'd love to hear from you.

The Opportunity

Reporting to the Head of Technical Strategy & Quality, the Audit & Training Assessor is a newly created role that will play a critical part in strengthening assessment quality, technical consistency, compliance and capability across our Assessing function.

Operating independently from day-to-day assessing activities, you'll provide objective oversight through quality audits, repairer reviews, capability coaching, training initiatives and performance insights that support continuous improvement across the business.

Working closely with Assessing Leadership, Learning & Development and operational stakeholders, you'll identify trends, uplift technical capability, and drive initiatives that enhance customer outcomes, operational performance and quality standards.

What You'll Be Doing

This is a unique opportunity to combine your technical expertise with a passion for quality, coaching and continuous improvement.

You'll play a key role in shaping assessment excellence across the business, helping deliver consistent, high-quality outcomes for customers while supporting the ongoing development of our Assessing team.

In this role, you'll:

• Act as a trusted technical specialist, providing independent quality oversight and guidance across our Assessing function.
• Conduct quality and repairer audits, identifying trends, risks and opportunities to improve assessment accuracy, technical performance and customer outcomes.
• Partner with leaders and assessors to provide coaching, feedback and targeted development initiatives that enhance capability and performance.
• Facilitate technical training and learning programs that build confidence, consistency and best-practice outcomes.
• Analyse quality and performance data to identify emerging trends and inform continuous improvement initiatives.
• Monitor assessment allocation practices to support workload balance, capability alignment and operational efficiency.
• Collaborate with key stakeholders to strengthen governance, compliance and quality frameworks.
• Contribute to projects and initiatives that shape the future of assessing capability, quality and performance at Adica.

Why You'll Love This Role

This isn't a traditional audit role. It's an opportunity to influence how assessment excellence is defined, measured and developed across the organisation.

You'll work closely with experienced technical professionals, coach and develop others, and have a genuine opportunity to shape quality standards and capability uplift across the Assessing function. Yourexpertise will directly contribute to better customer outcomes, stronger technical performance and continuous improvement across the business.

About You

We're looking for a technically strong motor insurance professional who is passionate about quality, capability development and continuous improvement.

You’ll bring:

• Significant experience in motor assessing, technical assessment, quality assurance or a related insurance environment.
• Strong knowledge of repair methodologies, estimating platforms and assessment best practice.
• Experience conducting technical audits, quality reviews or compliance activities.
• Demonstrated coaching, mentoring and capability development experience.
• Strong analytical skills with the ability to interpret data, identify trends and drive meaningful outcomes.
• Excellent communication and stakeholder engagement skills.
• The ability to influence, collaborate and build credibility across all levels of the business.
• A high level of integrity, objectivity and attention to detail.

Highly Regarded

Certificate IV in Training and Assessment (TAE40122) or equivalent.

Quality assurance, auditing or compliance-related qualifications.

Experience within motor claims and assessing operations.

Exposure to workforce planning, resource allocation or operational performance reporting.

Why You’ll Love Working at Adica

At Adica, people are our greatest asset, and we’re committed to creating an environment where you can thrive. Recognised as an Employer of Choice, celebrating our commitment to culture, flexibility, and people-first values. Some of the benefits you’ll enjoy include:

• Big discounts on car insurance for you and your family.
• 14 weeks Paid Parental Leave for all parents, plus superannuation on both paid and unpaid leave (up to 52 weeks).
• Quarterly Wellbeing Leave days and the ability to swap Public Holidays.
• A supportive Wellbeing Program and year-round employee events.
• Recognition Programs through monthly awards and the annual Excellence Awards.
• Strong culture of internal progression and career development
• Access to the Go1 learning platform with thousands of courses
• Leadership development programs in partnership with Hello Monday to support and empower your growth as a leader
• Hybrid working model- the best of both worlds.
• Employee Assistance Program (EAP) – free, 24/7 support for you and your family.
• Be part of community initiatives, fundraising drives, and volunteer events throughout the year
• And more because your wellbeing matters to us.

Who We Are

Adica Insurance is an Australian-operated and regulated general insurer, backed by the global strength of the MS&AD Insurance Group, one of the world’s top 20 insurance and financial services groups.

Adica exists to make insurance more human, more helpful, more transparent, and more empowering for our customers. We support our people with the same care and clarity. Together, we’re creating a workplace where people thrive, teams collaborate, and customers feel truly supported.

What to Expect from Us

We aim to make the recruitment process as smooth and respectful of your time as possible.

Once you apply, our Talent Team will review your application. If your experience aligns with the role, we’ll be in touch for an initial phone conversation to get to know you better. From there, the process usually includes two interviews with our team.

Throughout the process, we’ll keep you informed and provide timely updates because we know how important clarity is when you are job hunting.

Accessibility & Support

If you require any adjustments during the recruitment process, please let your recruiting contact know when they first reach out. We’re committed to creating an inclusive experience for everyone.