Motor Insurance Quality & Training Coach

Adica Insurance; Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

14 weeks Paid Parental Leave

Hybrid working model

Wellbeing Leave days

Employee Assistance Program (EAP)

Discounts on car insurance

Job summary

Adica Insurance in Melbourne is seeking an Audit & Training Assessor to strengthen assessment quality, technical consistency, compliance and capability across the Assessing function. The role reports to the Head of Technical Strategy & Quality and operates independently to drive continuous improvement.

You will audit, review repairer performance, coach teams, deliver technical training and analyze data to guide governance and efficiency. Hybrid work model available in Australia.

Qualifications

• Significant experience in motor assessing, quality assurance or related insurance environment.
• Experience conducting technical audits or compliance activities.
• Coaching, mentoring and capability development experience.
• Strong analytical skills to interpret data and identify trends.

Responsibilities

• Act as a trusted technical specialist providing independent quality oversight.
• Conduct quality and repairer audits, identify trends and improvement opportunities.
• Provide coaching, feedback and targeted development initiatives.
• Facilitate technical training and learning programs.
• Analyze quality data to inform continuous improvement initiatives.
• Monitor allocation practices to balance workload and efficiency.
• Collaborate to strengthen governance, compliance and quality frameworks.
• Contribute to future-focused projects shaping assessing capability at Adica.

Skills

Motor assessing

Quality assurance

Coaching & mentoring

Data analysis

Stakeholder engagement

Auditing

Education

TAE40122 Certificate IV in Training and Assessment

Tools

Estimating platforms

Quality management systems

Job description

Adica Insurance in Melbourne is seeking an Audit & Training Assessor to strengthen assessment quality, technical consistency, compliance and capability across the Assessing function. The role reports to the Head of Technical Strategy & Quality and operates independently to drive continuous improvement.

You will audit, review repairer performance, coach teams, deliver technical training and analyze data to guide governance and efficiency. Hybrid work model available in Australia.