Audio Visual Technician

University of Technology Sydney; Sydney; On-site; AUD 87,000 - 97,000; Full time

Benefits offered by this job

17% superannuation

Job summary

University of Technology Sydney is seeking an Audio Visual Technician to maintain and support AV technologies across teaching spaces, meeting rooms and events. You will provide Tier 1/2 support, assist with hybrid conferencing and contribute to continuous improvement of AV services.

The role offers full-time continuing employment with base salary plus 17% superannuation. Unrestricted work rights in Australia are required. Closing date is 9 September.

Qualifications

• Experience supporting, maintaining and troubleshooting audio-visual technologies.

Responsibilities

• Coordinate installation, operation, maintenance and support of AV technology across teaching spaces, meeting rooms and event spaces.
• Provide Tier 1 and Tier 2 technical support, troubleshooting and resolving AV, video conferencing and room technology issues.
• Deliver exceptional customer service and training to staff, students and stakeholders using AV technologies.
• Support hybrid meeting environments, digital signage platforms and video conferencing solutions.
• Manage AV assets, equipment inventories and maintenance schedules to ensure reliable service delivery.
• Liaise with vendors, technology partners and internal stakeholders to support service delivery and issue resolution.
• Monitor AV system performance and contribute to documentation, reporting and continuous improvement initiatives.
• At HEW 6, provide advanced technical support, mentor team members and assist with the coordination of service requests and operational activities.

Skills

AV systems

Customer service

Troubleshooting

Video conferencing

Hybrid meetings

Asset management

Stakeholder mgmt

IT security

Education

Relevant qualifications

Job description

Our vision is to be a leading public university of technology recognised for our global impact. We are a dynamic and innovative university, ranked among Australia's leading universities and located in the heart of Sydney's innovation precinct. With a culturally diverse campus life and extensive international engagement, UTS prepares graduates for the workplaces of today and tomorrow.

The Information Technology Unit (ITU) is seeking an Audio Visual Technician to join the Cloud & Infrastructure team. This is an exciting opportunity for a customer-focused AV professional to support and enhance the audio-visual technologies that enable teaching, learning, research and events across the University.

Working across a diverse range of learning spaces, meeting rooms and event environments, you will play a key role in ensuring reliable AV services, delivering exceptional user support and contributing to the continuous improvement of technology solutions across campus.

About the Team

The Information Technology Unit provides the core technologies that enable UTS to teach, learn, conduct research and operate effectively. Working within an agile environment, the Audio Visual Services team supports a large and diverse technology landscape, partnering with stakeholders across the University to deliver high-quality, customer-focused technology services.

About the Role

As an Audio Visual Technician, you will coordinate, support and maintain a broad range of AV technologies across teaching spaces, meeting rooms and event environments.

You will provide technical support, troubleshoot and resolve issues, support hybrid and video conferencing technologies, and work closely with stakeholders to deliver high-quality AV services that support the University's teaching, learning and operational activities. Furthermore, at HEW 6 you will also provide advanced technical support, assist with service coordination, contribute to continuous improvement initiatives and support the development of team capability.

Key Responsibilities

• Coordinate the installation, operation, maintenance and support of AV technology across teaching, meeting and event spaces.
• Provide Tier 1 and Tier 2 technical support, troubleshooting and resolving AV, video conferencing and room technology issues.
• Deliver exceptional customer service and training to staff, students and stakeholders using AV technologies.
• Support hybrid meeting environments, digital signage platforms and video conferencing solutions.
• Manage AV assets, equipment inventories and maintenance schedules to ensure reliable service delivery.
• Liaise with vendors, technology partners and internal stakeholders to support service delivery and issue resolution.
• Monitor AV system performance and contribute to documentation, reporting and continuous improvement initiatives.
• At HEW 6, provide advanced technical support, mentor team members and assist with the coordination of service requests and operational activities.

About You

• Demonstrated experience supporting, maintaining and troubleshooting audio-visual technologies in a customer-focused environment.
• Strong technical knowledge of AV systems, including audio, video, control systems, video conferencing and hybrid meeting technologies.
• Experience supporting users with varying levels of technical capability and delivering high-quality customer service.
• Strong problem-solving skills and the ability to diagnose and resolve technical issues effectively.
• Excellent communication and stakeholder management skills, with the ability to build productive relationships across a diverse organisation.
• Experience managing assets, equipment inventories and maintenance activities using relevant systems and tools.
• An understanding of IT security principles and their application within a technology environment.
• Relevant qualifications or an equivalent combination of experience, training and technical expertise. Experience supporting enterprise AV environments within a large and complex organisation will be highly regarded.

Base Salary Range: $ 87,295 - 97,073 per annum (HEW 5)

This role attracts 17% superannuation in addition to the base salary.

This position is offered on a full-time continuing basis.

UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, generous parental leave and salary packaging opportunities.

UTS prioritises safety, respect, and inclusion for every member of our community. In support of this, and in line with our statutory obligations under the National Code to Prevent and Respond to Gender-Based Violence 2026, all prospective employees must declare any past investigations relating to gender-based violence. Employment at UTS is contingent upon completion of this declaration, and, where necessary, assessment of any identified risk factors. We appreciate your role in upholding the standards and behaviour expected of our community.

General enquiriesor issues with your application may be directedto Marie Hetherington in the UTS Recruitment Team at [e-mail].

Closing Date: 9th of September at 11.59 pm (AEST)

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Accessibility

UTS Recruitment is committed to digital accessibility. If you experience any difficulty with the content of our advertising, please let us know so we can ensure our information is accessible to everyone.

In addition, if you have a disability that requires adjustment to the recruitment process or an alternative application pathway, please contact [e-mail] for assistance.

UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan.