Audience Engagement & Learning Admin - Impactful Support

National Gallery of Victoria; Melbourne; On-site; AUD 56,000 - 68,000; Full time

Benefits offered by this job

12% superannuation

Two-year fixed-term contract

Job summary

National Gallery of Victoria in Melbourne is seeking an Administration Officer for Audience Engagement and Learning. You will provide high level administrative support to the team, handling bookings, inquiries, tickets and payments, and promoting learning programs.

The role requires strong computer and customer service skills, the ability to draft letters and reports, and familiarity with Tessitura CRM. Experience with ARC phone systems and school administration is advantageous.

Qualifications

• Experience providing administrative support in a busy environment.
• Highly developed computer and customer service skills.
• Ability to prepare letters, emails and reports with clear language.
• Experience with Tessitura CRM and ARC phone systems is highly regarded.
• School administration experience is advantageous.

Responsibilities

• Provide high level administrative support to the Audience Engagement and Learning team.
• Promote learning programs, manage bookings and process tickets and payments.
• Manage accounts payable/receivable and debtor control for learning activities.
• Prepare reports and capture data for program attendance with accurate records.
• Adhere to privacy and information management policies.

Skills

Customer service

Administrative support

Computer skills

Communication

Record keeping

Tools

Tessitura CRM

ARC phone systems

Job description

National Gallery of Victoria in Melbourne is seeking an Administration Officer for Audience Engagement and Learning. You will provide high level administrative support to the team, handling bookings, inquiries, tickets and payments, and promoting learning programs.

The role requires strong computer and customer service skills, the ability to draft letters and reports, and familiarity with Tessitura CRM. Experience with ARC phone systems and school administration is advantageous.