Assistant Venue Manager - People & Ops Leader

Kickon Group; Sunshine Coast Regional; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Staff benefits

Mentorship

Career progression

Kickon Academy training

Job summary

The Dock & Wharf Events Mooloolaba, part of Kickon Group, is seeking an experienced Assistant Venue Manager to lead the floor and the team, blending operations with people & culture to build a high‑performing crew.

Reporting to the Venue Manager, you will own recruitment, onboarding, training and culture while maintaining a guest‑first operation and coordinating with Kickon Academy. This is a chance to shape one of Mooloolaba's newest venues.

Qualifications

• Experience in hospitality leadership roles (Assistant Manager, Snr Duty Manager or similar).
• Strong coaching, training and people development focus.
• Valid RMLV and Managers Approved License.
• Experience with rostering, wage % and stock control.
• Hands-on, guest-first leadership from the floor.

Responsibilities

• Run efficient day-to-day shifts with rosters and floor leadership.
• Own venue presentation and ambience to uphold high standards.
• Lead service from the front to set guest-first tone.
• Handle guest feedback and complaints with the Venue Manager.
• Ensure WHS, RSA and house policy compliance.
• Own recruitment, onboarding and induction at The Dock & Wharf.
• Drive training and development through Kickon Academy.
• Identify and develop emerging leaders.
• Foster engaged culture via surveys and feedback loops.
• Support day-to-day employee relations with Group People & Culture Manager.

Job description

The Dock & Wharf Events Mooloolaba, part of Kickon Group, is seeking an experienced Assistant Venue Manager to lead the floor and the team, blending operations with people & culture to build a high‑performing crew.

Reporting to the Venue Manager, you will own recruitment, onboarding, training and culture while maintaining a guest‑first operation and coordinating with Kickon Academy. This is a chance to shape one of Mooloolaba's newest venues.