Assistant Venue Manager: Lead Service & Guest Experience

The Arsonist Manly Pty Ltd; Brisbane; On-site; AUD 70,000 - 110,000; Full time

Job summary

The Arsonist Manly Pty Ltd in Brisbane is seeking an experienced Assistant Venue Manager to act as the Venue Manager’s trusted second-in-command, leading restaurant and bar service and ensuring exceptional guest experience.

You will coach and support the team, manage shifts and rostering with confidence, and uphold high standards across premium or high-volume hospitality environments.

Qualifications

• Proven assistant venue management or equivalent leadership experience in premium or high-volume hospitality.
• Confident shift leadership with rostering and payment handling experience.
• Exceptional customer service and ownership of the guest experience.
• Ability to brief, coach and support the team so everyone knows what’s expected.
• Personal accountability and sound judgement under pressure.

Responsibilities

• Lead restaurant and bar service as hands-on 2IC.
• Uphold standards and take ownership of each shift.
• Inspire and coach the team; handle difficult conversations as needed.

Skills

Leadership

Customer service

Team coordination

Coaching

Job description

The Arsonist Manly Pty Ltd in Brisbane is seeking an experienced Assistant Venue Manager to act as the Venue Manager’s trusted second-in-command, leading restaurant and bar service and ensuring exceptional guest experience.

You will coach and support the team, manage shifts and rostering with confidence, and uphold high standards across premium or high-volume hospitality environments.