Assistant Venue Manager - Hospitality & Events

The Hornsby Inn - Haps Hotels; Hornsby; On-site; AUD 65,000 - 85,000; Full time

Job summary

The Hornsby Inn - Haps Hotels in Hornsby NSW is seeking an Assistant Manager to support day-to-day operations across bars, dining, accommodation and events. You will lead shifts, supervise staff and help maintain high service standards while ensuring safety and regulatory compliance.

In this role you will respond to guest requests, assist with recruitment and training, manage stock and financial records, and coordinate special events.

Qualifications

• Experience in hospitality supervisory roles.
• Strong leadership and decision-making abilities.
• Excellent communication and customer service skills.
• Knowledge of RSA, gaming and safety compliance where applicable.

Responsibilities

• Oversee venue operations during allocated shifts and ensure all areas operate efficiently and in accordance with company standards.
• Supervise, direct and support employees, allocate duties and provide clear direction throughout each shift.
• Monitor customer service, venue presentation, cleanliness, accommodation standards and operational performance.
• Complete and oversee opening, closing, key holder, alarm, access and security procedures where authorised.
• Coordinate functions, events, entertainment and other special trading periods.
• Facilitate and manage accommodation bookings and liaise with third-party booking agencies.
• Work cooperatively with contractors, suppliers, service providers and independent security personnel.
• Assist with recruitment, induction, training and development, and support managers with employee performance and conduct matters.
• Promote a respectful, professional workplace and address or elevate workplace behaviour, performance and grievance matters appropriately.
• Respond professionally to customer requests and complaints, manage difficult situations and ensure significant incidents are documented and reported.
• Ensure compliance with liquor licensing, responsible service of alcohol, gaming, workplace health and safety, food safety, privacy, security and other applicable requirements.
• Supervise compliant liquor and gaming operations, support AML/CTF procedures and escalated suspicious or unusual activity.
• Maintain appropriate control of cash, floats, reconciliations, financial documentation and gaming-related transactions within delegated authority.
• Monitor stock, wastage, breakages, equipment, assets, maintenance issues and hazards, escalating discrepancies and faults as required.
• Support emergency, evacuation, incident-management and risk-control procedures, including the reporting of injuries, security matters, property damage, equipment failures and regulatory concerns.
• Exercise reasonable authority to resolve routine operational issues, allocate staff and resources, protect customers, employees and company property, and elevate matters beyond delegated authority.
• Complete daily management, cash, reconciliation, incident, gaming, maintenance, hazard, staffing, stock and wastage records accurately and within required timeframes.
• Work across evenings, late nights, weekends, public holidays, functions, special events and live entertainment periods in line with operational requirements and applicable industrial arrangements.
• Maintain confidentiality of business, financial, employee, customer, security, operational and company information.

Skills

Leadership

Communication

Customer service

Decision-making

Job description

The Hornsby Inn - Haps Hotels in Hornsby NSW is seeking an Assistant Manager to support day-to-day operations across bars, dining, accommodation and events. You will lead shifts, supervise staff and help maintain high service standards while ensuring safety and regulatory compliance.

In this role you will respond to guest requests, assist with recruitment and training, manage stock and financial records, and coordinate special events.