Assistant Venue Manager / 2IC

Young Hotels; Griffith; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Gem Hotel in Griffith, Australia is seeking an Assistant Venue Manager to support the Licensee and run the operation when the Venue Manager is off-site. You will oversee front-of-house, bar, restaurant, gaming and TAB, ensuring service excellence and revenue growth across multiple streams.

The role requires 2+ years in a similar hospitality leadership position, NSW RSA/RCG certifications, and a hands-on, customer-centric approach with a flair for cocktails and team mentoring.

Qualifications

• 2+ years in a duty manager, assistant manager or venue manager role in a busy, multi-faceted food, beverage and gaming venue.
• Current NSW RSA, RCG and Advanced RCG certifications.
• Comprehensive knowledge of bar, food and gaming operations with a proven ability to drive revenue.
• Can make a great cocktail!
• Professional when it counts, with a sense of humour that makes even the busiest shifts enjoyable.
• Excellent interpersonal and communication skills.
• A genuine passion for hospitality and customer service.

Responsibilities

• Lead shifts across front-of-house, bar, restaurant, gaming and TAB, keeping service smooth and patrons happy.
• Manage the gaming room and TAB ensuring compliance with RSA, RCG and Advanced RCG obligations across the venue.
• Train, mentor and develop staff and teams to build a strong hospitality culture.
• Write rosters, manage daily financials and cash handling, conduct stocktakes and help drive revenue across all departments.
• Act as Licensee / Venue Manager in their absence, including across peak weekend and public holiday periods.

Skills

Duty management

Customer service

Team leadership

Cocktail making

Tools

Bar operations

Gaming operations

Job description

An exciting opportunity exists to take your career to the next level at Griffith's favourite boutique hotel, The Gem Hotel. We're seeking an Assistant Venue Manager / 2IC to be our dynamic Licensee's right-hand person.

You'll help drive business performance and culture, making sure customer experience and service standards are consistently exceeded. When the Licensee / Venue Manager is off-site, you'll step up to run the entire operation, food and gaming business with their full authority. You'll lead multiple teams across a range of product offerings and revenue streams, reporting directly to the Venue Manager.

Key responsibilities

• Lead shifts across front-of-house, bar, restaurant, gaming and TAB, keeping service smooth and patrons happy
• Manage the gaming room and TAB ensuring compliance with RSA, RCG and Advanced RCG obligations across the venue
• Train, mentor and develop staff and teams to build a strong hospitality culture
• Write rosters, manage daily financials and cash handling, conduct stocktakes and help drive revenue across all departments
• Act as Licensee / Venue Manager in their absence, including across peak weekend and public holiday periods

About you

• At least 2 years in a duty manager, assistant manager or venue manager role in a busy, multi-faceted food, beverage and gaming venue
• Current NSW RSA, RCG and Advanced RCG certifications
• Comprehensive knowledge of bar, food and gaming operations with a proven ability to drive revenue
• Can make a great cocktail!
• Professional when it counts, with a sense of humour that makes even the busiest shifts enjoyable
• Excellent interpersonal and communication skills
• A genuine passion for hospitality and customer service