Assistant Venue Manager

Funlab; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free activities for you and a friend

4 extra paid leave days

Wellbeing support (Headspace, EAP)

Job summary

Funlab, home of Holey Moley Crown Melbourne, is hiring an Assistant Venue Manager in Melbourne. You will lead a passionate team to deliver exceptional guest experiences across our busy venue, partnering with the Venue Manager to coach leaders and cultivate a vibrant, inclusive culture.

You will drive revenue on shift, manage rosters and training, and ensure operations run smoothly while maintaining Funlab’s fun, safe environment for guests and staff. Nights and weekends are required.

Qualifications

• Minimum 1 year people management experience.
• RSA and Working with Children Check required.
• Availability to work nights and weekends.
• Strong guest service mindset and energy.
• Proven ability to drive revenue on shift.
• Proactive, organized, and able to handle multiple priorities.

Responsibilities

• Lead a high-energy team to deliver memorable guest experiences.
• Coach and develop future leaders alongside the Venue Manager.
• Manage rosters, training, and front/back of house operations.
• Drive upsell and cross-sell opportunities during shifts.

Skills

People management

Leadership

Guest experience focus

Communication

Job description

In the heart of Melbourne's iconic entertainment precinct, Holey Moley Crown is where mini golf gets a seriously fun glow-up. Think quirky themed courses, epic cocktails, buzzing nightlife vibes, unforgettable celebrations, and a team that knows how to bring the energy every single day. From date nights and corporate events to birthday parties and everything in between, this is a venue that's all about creating memorable experiences and having a whole lot of fun while doing it.

But behind every legendary guest experience is an equally legendary team.

As Assistant Venue Manager, you'll play a key role in leading and developing a passionate crew, driving a positive team culture, and helping to deliver exceptional results across one of Melbourne's most exciting entertainment venues. You'll work alongside the Venue Manager to coach future leaders, support day-to-day operations, and ensure every shift is packed with energy, engagement, and unforgettable moments for guests and team members alike.

Welcome to Funlab – the world's premier creator of competitive socialising experiences and the first B Corp-certified company in our industry. That means we're serious about using fun for good, creating epic experiences while making a positive impact on our people, our communities, and the planet.

With eight fun-inducing brands, 50+ venues across Australia, Aotearoa (New Zealand), and North America, and over 2,000 incredible Motherfunners, we've been crafting joy, banter, and unforgettable moments since 2001.Every day at Funlab is different (just like our Motherfunners- that is what we call our wonderful team members), and we love it that way. We're all about creating a kind, safe, and inclusive workplace where you can be yourself, grow, and have a blast while doing it.

Now, we're on the lookout for anAssistant Venue Manager to join the team at Holey Moley Crown Melbourne: someone who loves developing people, leading from the front, creating incredible culture, and helping deliver unforgettable guest experiences.

Why Work with Us?

• Advance your career with a powerhouse in the entertainment industry
• Personalised development tailored to you, plus the chance to learn from some of the best in the biz
• A people-first culture that prioritises upskilling, growth, and setting our Motherfunners (aka our amazing team) up for success
• Extra time off! Enjoy four additional paid leave days just for you
• Focus on wellbeing and mental health support; partnership with Headspace, EAP access, Inclusiveness initiatives, Pride, Women and Neurodiversity employee network groups as well as access to gender affirmation leave
• Play on us! Enjoy free activities for yourself and a pal across ALL Funlab brands - because work should come with perks!
• And most importantly…because we’re just that AWESOME!

What You'll Do

• Lead with Energy: Be a hands-on, guest-focused leader who motivates your team to create unforgettable experiences
• Boost Revenue: Run amazing shifts, drive up and cross selling to enhance the guest experience and go the extra mile to wow our guests
• Create WOW Spaces: Transform our venue into the ultimate FUN destination
• Support Your Team: Inspire and coach a high-energy team of customer service, bartender and function host pros
• Handle Operations: Take on front of house & back of house portfolios like rosters, training, P&L management, forecasting, and more
• Cultivate Culture: Build a collaborative, inclusive vibe that makes coming to work exciting
• Grow and Shine: Develop your skills and those of your team while mastering all aspects of a bustling entertainment venue

*As we are a seven day a week business, you must be available to work nights and weekends*

What You've Got

• Minimum 1 year people management experience
• A valid RSA and Working with Children Check
• Availability to work nights and weekends. After all, that’s where the action is at!
• An obsession with providing the best guest experiences
• Experience in driving revenues on shift
• Proactive, with a sense of urgency and a positive can-do attitude
• Excellent written and verbal communication skills
• Well organised planner who works well under timeline pressures and tackling multiple priorities
• Capable problem-solver and thinking on your feet
• Proven ability to build and manage relationships with different stakeholders
• A desire to show off what you've got and what heights you can take the business!

Don’t self-reject! We know that women and people in underrepresented communities lean towards applying to roles where they tick all the ‘What You’ve Got’ items, at Funlab we hire for attitude, not skills, so don’t rule yourself out just yet, you might be the Motherfunner we’re looking for!