Assistant Venue Manager

Belgravia Group; Gympie Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Summit Aquatic and Recreation Centre, Mount Barker, is seeking an Assistant Venue Manager to lead a high‑performing team across aquatic services, health club, café and creche. Working with the Venue Manager you will drive guest satisfaction, safety and day‑to‑day operations while delivering on KPIs and membership growth.

You will coach and inspire staff, foster community engagement and manage scheduling, with weekend availability and a focus on continuous improvement in a modern, inclusive

Qualifications

• Leadership experience managing a large team in a recreation facility.
• Experience driving sales, retention and membership growth.
• Working with Children check and National Police Check.
• First Aid and CPR certificates.

Responsibilities

• Manage large Aquatic services and Health and Fitness team to deliver a safe, patron-friendly site.
• Oversee sales, retention, guest experience, and health club operations.
• Support the swim school coordination by overseeing bookings and programs.
• Oversee daily guest service operations and retail management.
• Oversee health club operations and group fitness scheduling.
• Assist Centre Manager in growing the membership base by generating leads.
• Ability to work some weekends.

Skills

Leadership

Financial management

First Aid

CPR

Customer service

Education

Pool Lifeguard Certificate

Aquatic Technical Operator certificate

Aquatics industry experience

Job description

19d ago , from Belgravia Health and Leisure

SA, The Summit Aquatic & Leisure Centre - Mount Barker, SA 5251

• Have you managed high-performing teams?
• Are you ready to coach, inspire and lead a cross-functional team at a new keystone community facility?
• Do you have a successful track record in managing facilities, aquatic operations, sports & recreation, projects and management?

As an integral part of the Centre Leadership Team, the Assistant Venue Manager acts as a strong, team-oriented community liaison while overseeing and supporting critical operational aspects of the recreation and aquatic centre.

About The Venue:

Summit Aquatic and Recreation Centre is a new, modern, inclusive community hub offering year-round indoor swimming featuring a 25meter competition pool, warm water pool, learn-to-swim and splash play pool, a 24/7 gym, reformer Pilates studio, group fitness studio, café and welcoming spaces for all ages and abilities.

We are on the hunt for an outstanding people leader to coach, inspire and lead the team as their Assistant Venue Manager at Summit Aquatic and Leisure Centre.

About The Role:

The role focuses on helping to deliver guest-focused outcomes first and foremost and will take ownership over aquatic services, health club, café, and creche. Working closely with the Venue Manager to deliver against KPIs and contractual outcomes, supporting team leadership and day-to-day facility management. This requires the position holder to lead by example and hold a range of diverse people skills and dynamic capabilities.

You will work in collaboration with the Centre Manager to develop and manage our customer journey ensuring growth, retention and profitability through the development of channel strategies, customer insights and the implementation of local and national sales through lead generation plans. The Assistant Venue Manager position will be the eyes and ears for the Venue Manager by demonstrating exceptional leadership qualities, a high level of integrity and commitment to their team members and the local community.

Our leaders demonstrate flexibility, adaptability, resilience, and ability to accept feedback. This role may require the successful incumbent to work weekends and some additional hours during peak seasonal periods.

About You:

You're a hands-on leader with a genuine passion for health, leisure or fitness who isn't afraid to roll up your sleeves to keep operations running smoothly. You thrive in fast-paced environments, juggle competing priorities with ease, and balance calm, reactive problem-solving with proactive planning and a visionary for continuous improvement.

Prior experience in industry sectors such as Health, Fitness, Aquatics, Hospitality, Tourism, Retail or Business is looked on favourably. You will be a proven team leader or people management and have an overall ability to lead, motivating a team and developing others.

About The Responsibilities:

• Management of large Aquatic services and Health and Fitness team, ensuring that the team of site staff are operating effectively to deliver a safe, patron friendly site always open for use.
• Management of sales, retention, guest experience, customer service and health and fitness. Plus, ensuring that patron feedback is acted on.
• Support the GoSwim Coordinator by overseeing the swim school, including bookings and program coordination.
• Provide key support to the Guest Experience Coordinator by overseeing daily guest service operations and retail management.
• Support the Health Club Coordinator by overseeing daily health club operations and group fitness scheduling.
• To assist and support the Centre Manager in the growth of the membership base at the centre by generating leads whilst ensuring to provide professional service to both existing and prospective members
• Ability to work some weekends.
  

Key Skills:

• Demonstrated leadership experience
• Financial management, particularly around sales and growth of memberships
• Working with Children check* (or equivalent), National Police Check*
• First Aid Certificate*, CPR Certificate*

*Or be willing to obtain

Desired Qualifications:

• Pool Lifeguard Certificate
• Aquatics industry experience
• Aquatic Technical Operator certificate or equivalent
  

About The Company:

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $400M, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check