Assistant Venue Manager

Belgravia Leisure; Mount Barker; On-site; AUD 70,000 - 90,000; Full time

Job summary

Belgravia Leisure is seeking an Assistant Venue Manager for Summit Aquatic and Leisure Centre in Mount Barker, SA. You will lead the aquatic services, health club, café and creche, partnering with the Venue Manager to meet KPIs and contractual targets.

You will develop customer journeys, implement sales channels, and foster growth, retention and profitability while maintaining high safety and service standards.

Qualifications

• Proven leadership of large teams in health, fitness or aquatics.
• Experience driving sales, retention and guest experience metrics.
• HR management experience and compliance with safety checks (WWCC/Police).

Responsibilities

• Lead and develop large Aquatic and Health & Fitness teams to ensure safe, patron-friendly operations.
• Oversee sales, retention, guest experience and health club activities; act on patron feedback.
• Oversee Swim School coordination with bookings and program scheduling.
• Support Guest Experience Coordinator with daily operations and retail.
• Support Health Club Coordinator with daily operations and group fitness scheduling.
• Assist Centre Manager to grow membership through lead generation and professional service.
• Occasional weekend work during peak seasons.

Skills

Leadership

Financial Mgmt

HR Management

WWCC

First Aid

CPR

Aquatics experience

Certs on request

Education

Pool Lifeguard Certificate

Job description

SA, The Summit Aquatic & Leisure Centre - Mount Barker, SA 5251

• Have you managed high-performing teams?
• Are you ready to coach, inspire and lead a cross‑functional team at a new keystone community facility?
• Do you have a successful track record in managing facilities, aquatic operations, sports & recreation, projects and management?

As an integral part of the Centre Leadership Team, the Assistant Venue Manager acts as a strong, team‑oriented community liaison while overseeing and supporting critical operational aspects of the recreation and aquatic centre.

About The Venue

Summit Aquatic and Recreation Centre is a new, modern, inclusive community hub offering year‑round indoor swimming featuring a 25meter competition pool, warm water pool, learn‑to‑swim and splash play pool, a 24/7 gym, reformer Pilates studio, group fitness studio, café and welcoming spaces for all ages and abilities.

We are on the hunt for an outstanding people leader to coach, inspire and lead the team as their Assistant Venue Manager at Summit Aquatic and Leisure Centre.

About The Role

The role focuses on helping to deliver guest‑focused outcomes first and foremost and will take ownership over aquatic services, health club, café, and creche. Working closely with the Venue Manager to deliver against KPIs and contractual outcomes, supporting team leadership and day‑to‑day facility management. This requires the position holder to lead by example and hold a range of diverse people skills and dynamic capabilities.

You will work in collaboration with the Centre Manager to develop and manage our customer journey ensuring growth, retention and profitability through the development of channel strategies, customer insights and the implementation of local and national sales through lead generation plans. The Assistant Venue Manager position will be the eyes and ears for the Venue Manager by demonstrating exceptional leadership qualities, a high level of integrity and commitment to their team members and the local community.

Our leaders demonstrate flexibility, adaptability, resilience, and ability to accept feedback. This role may require the successful incumbent to work weekends and some additional hours during peak seasonal periods.

About You

You're a hands‑on leader with a genuine passion for health, leisure or fitness who isn't afraid to roll up your sleeves to keep operations running smoothly. You thrive in fast‑paced environments, juggle competing priorities with ease, and balance calm, reactive problem‑solving with proactive planning and a visionary for continuous improvement.

Prior experience in industry sectors such as Health, Fitness, Aquatics, Hospitality, Tourism, Retail or Business is looked on favourably. You will be a proven team leader or people management and have an overall ability to lead, motivating a team and developing others.

About The Responsibilities

• Management of large Aquatic services and Health and Fitness team, ensuring that the team of site staff are operating effectively to deliver a safe, patron friendly site always open for use.
• Management of sales, retention, guest experience, customer service and health and fitness. Plus, ensuring that patron feedback is acted on.
• Support the GoSwim Coordinator by overseeing the swim school, including bookings and program coordination.
• Provide key support to the Guest Experience Coordinator by overseeing daily guest service operations and retail management.
• Support the Health Club Coordinator by overseeing daily health club operations and group fitness scheduling.
• To assist and support the Centre Manager in the growth of the membership base at the centre by generating leads whilst ensuring to provide professional service to both existing and prospective members
• Ability to work some weekends.

Key Skills

• Demonstrated leadership experience
• Financial management, particularly around sales and growth of memberships
• HR management experience
• Working with Children check* (or equivalent), National Police Check*
• First Aid Certificate*, CPR Certificate*
• Or be willing to obtain

Desired Qualifications

• Pool Lifeguard Certificate
• Aquatics industry experience
• Aquatic Technical Operator certificate or equivalent

About The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $400M, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check