Venue Management

BOUNCEinc; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Career progression

Bonus structure

Free BOUNCE passes

Team Academy

Work-life balance

Paid parental leave

Referral incentives

Cafe discounts

Mental health support

Job summary

BOUNCEinc is seeking an Assistant Venue Manager to lead a dynamic, high‑energy venue team on a busy floor. You will coach staff, set standards for customer experiences and drive performance across key KPIs, with ownership of daily operations and staff development.

You will lead from the floor, foster a culture of teamwork and accountability, and ensure safety and world‑class service. This role offers leadership growth within a vibrant entertainment brand and venues across Australia.

Qualifications

• Proven leadership in fast‑paced, customer‑focused environments.
• Strong coaching and people development mindset.
• Experience guiding teams and driving customer experiences.

Responsibilities

• Lead the Tribe by coaching and motivating the venue team.
• Own customer experience by delivering world‑class service.
• Drive venue performance through KPIs across sales, safety and costs.
• Maintain safety, compliance and high operating standards.

Skills

Leadership

Coaching

Team leadership

Commercial awareness

Customer service

Decision making

Resilience

Hands-on leadership

Team culture

Energy

Job description

BOUNCE is more than just a workplace - it’s a movement.

With over 6.5 million customers each year, 3,000+ team members and 50+ venues globally, we’re leading the way in action-adventure entertainment, creating epic experiences that inspire movement, self-expression and human connection.

Our adrenaline playgrounds bring people together through trampolines, adventure challenges and freestyle fun, welcoming everyone from pre-schoolers to elite athletes. But the real magic? Our Tribe.

At BOUNCE, our people bring the experience to life. We’re passionate about creating unforgettable customer experiences while building a culture where people can grow, have fun and make an impact.

Our values - Unity, Accountability, Passion and Keeping it Fresh, guide how we lead our teams, run our venues and show up for our customers. And as we continue our Road Trip to 100 venues, there’s never been a more exciting time to join us.

Your Next Move: Venue Management

At BOUNCE, no two days are the same. One minute you could be coaching your team through a busy Saturday session, the next you're solving a customer challenge, jumping into the action on the floor or making a call that keeps the entire venue running smoothly.

As an Assistant Venue Manager, you're not here to simply support from the sidelines. You're part of the leadership team helping run the show.

Working alongside the Venue Manager, you'll play a key role in leading the venue, driving performance, developing your team and creating the kind of customer experiences people remember long after they've left.

You’ll have genuine ownership, real responsibility and the opportunity to make a visible impact every day. You’ll lead a diverse, energetic team. You’ll coach and develop emerging talent. You’ll keep customers coming back. You’ll drive commercial performance. You’ll make sure safety and operational standards are world‑class. And when the Venue Manager is away, you’ll step up and take the lead.

It’s fast. It’s hands‑on. It’s people‑focused. And yes - it’s a lot of fun.

What You’ll Own

Lead the Tribe

• Support the Venue Manager to lead, coach and motivate a dynamic venue team.
• Build a culture of teamwork, accountability, progression and fun.
• Develop your team’s capability, confidence and performance through coaching and feedback.
• Lead from the front and set the standard for customer experience, safety and performance.
• Help create an environment where our young team members can thrive.

Own the Customer Experience

• Create unforgettable experiences for every customer who walks through our doors.
• Lead your team to deliver world‑class customer service.
• Respond to customer feedback and turn opportunities into better experiences.
• Ensure the venue is energetic, welcoming, clean and ready for action.

Drive Venue Performance

• Support the Venue Manager to deliver key venue KPIs across sales, customer experience, safety, labour and COGS.
• Identify opportunities to improve performance and commercial results.
• Help manage labour effectively and ensure the right people are in the right place at the right time.
• Use venue performance data to make informed decisions and drive continuous improvement.

Keep Things Safe & Running Smoothly

• Maintain the highest standards of safety, compliance and risk management.
• Ensure operational procedures and standards are followed consistently.
• Identify and address operational risks before they become problems.
• Keep the venue running smoothly, efficiently and to BOUNCE standards.
• Act as Venue Manager when required, taking ownership of the venue and team.
• Make confident decisions in a fast‑paced environment.
• Lead through challenges and keep the team focused when things get busy.
• Be a trusted partner to the Venue Manager and wider leadership team.

What You Bring to the Tribe

We’re looking for a natural leader who loves people, thrives in a fast‑paced environment and isn’t afraid to get stuck in.

You might come from hospitality, retail, fitness, recreation, entertainment, leisure or another high‑volume customer environment - what matters most is your ability to lead people and deliver great team and customer experiences.

You’ll bring:

• Leadership experience in a fast-paced, customer-focused environment.
• A genuine passion for coaching, developing and motivating people.
• Experience leading teams, ideally including younger team members.
• Strong commercial awareness and an understanding of sales, labour, cost control and operational performance.
• A customer‑first mindset and a passion for creating great experiences.
• Confidence making decisions and taking ownership when things get busy.
• Resilience, adaptability and a positive attitude.
• A hands‑on approach — you’re happiest leading from the floor, not the sidelines.
• A natural ability to bring people together and create a strong team culture.

Most importantly, you bring the energy. You’re someone who gets people moving, makes things happen and leaves the place better than you found it.

Why You’ll Love Being Part of BOUNCE

At BOUNCE, work doesn't feel like work when you're surrounded by people who bring the energy.

You’ll be part of a high-performance, high-energy culture where progression is real, leadership is encouraged and no two days are the same.

Whether you're taking your first step into senior venue leadership or you're ready to build towards becoming a Venue Manager, we’ll give you the tools, support and opportunities to keep progressing.

Here’s What’s in It for You

• Career Progression & Growth - Access leadership development and personal growth programs designed to help you take your career further.
• Bonus Structure - Earn performance-based incentives on top of your salary.
• Free BOUNCE Passes - Jump, leap and fly whenever you like, plus get your friends and family involved with regular free passes.
• BOUNCE Team Academy - Learn new tricks and skills from the pros.
• A Culture That Celebrates YOU - Quarterly engagement surveys, Town Halls and recognition awards ensure your voice is heard and your contribution is recognised.
• Work‑Life Balance - Work only one weekend day per week and two public holidays a year.
• Paid Parental Leave - Supporting you during life’s biggest milestones.
• Recruitment Referral Incentives - Bring awesome talent into the Tribe and get rewarded.
• Café Discounts - 50% off for salaried team members — because your morning coffee should be stress-free.
• Mental Health & Wellbeing Support - Access Telus Health (EAP), including Nurse on Call, mental health resources and professional support.

Take the Leap

This isn't just another management job.

It's your opportunity to lead a high-energy venue, build an incredible team, create unforgettable customer experiences and develop the skills to take your career further.

If you're ready to step up, lead from the front and be part of something bigger, we want to hear from you.

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