Assistant Team Principal

Clutch Racing; Gold Coast City; Hybrid; AUD 50,000 - 70,000; Full time

Job summary

Clutch Racing on the Gold Coast is seeking an Assistant Team Principal to help the Team Principal run the venue, support the team, and deliver a high-quality guest experience from start to finish.

You will lead shifts, coordinate staff, manage the flow of service, bookings and events, and be hands-on across hospitality, bar and floor to shape a high-energy motorsport experience for guests.

Qualifications

• Experience in a hospitality role, delivering high guest satisfaction.
• Able to supervise and support a team during busy periods.
• Excellent communication and organisational skills, with attention to detail.

Responsibilities

• Support the day-to-day operation of the venue and assist in leading shifts on the floor
• Assist with coordinating the team during service to ensure smooth and efficient operations
• Support the delivery of high standards across customer service, food and beverage, and overall presentation
• Assist team members on shift and help maintain a consistent, high-quality guest experience
• Support staff supervision, onboarding, and day-to-day team management
• Assist in managing the flow of service, including bookings, walk-ins, and simulator sessions
• Work closely with the Team Principal to support operational consistency and performance
• Step in where needed during busy periods, including service, bar, and general floor support
• Support the delivery of events and group bookings from a service and operations perspective
• Assist in maintaining and managing hospitality systems, including booking platforms, POS, and inventory systems
• Help monitor stock levels and support inventory control processes
• Support ongoing improvements to processes, efficiency, and customer experience
• Contribute to building a positive team culture and high-energy environment

Skills

Customer service

Hospitality experience

Shift coordination

Communication

Organisational skills

Attention to detail

Reliability

RSA

Evenings/weekends availability

Tools

POS systems

Booking platforms

Inventory management

Job description

Play a key role in the day-to-day operation of Clutch Racing. As Assistant Team Principal, you’ll work closely with the Team Principal to ensure the venue runs smoothly, the team is supported, and every guest has a high-quality experience from start to finish.

You’ll lead shifts on the floor, coordinate staff, and maintain high standards across service, operations, and overall presentation. This is a hands-on role where you’ll be actively involved in the hospitality side of the business — supporting the team, managing the flow of service, and ensuring the venue runs seamlessly during both regular trade and events.

You’ll be a key point of leadership for the crew, helping to drive consistency, energy, and performance across every shift. From managing busy periods to supporting team development, you’ll play an important role in delivering an experience that keeps guests coming back.

This is more than just a supervisory role. It’s an opportunity to be part of building and leading a team from the ground up, helping shape the culture of the venue and contributing to the success of a unique, motorsport-driven experience.

What you'll do

• Support the day-to-day operation of the venue and assist in leading shifts on the floor
• Assist with coordinating the team during service to ensure smooth and efficient operations
• Support the delivery of high standards across customer service, food and beverage, and overall presentation
• Assist team members on shift and help maintain a consistent, high-quality guest experience
• Support staff supervision, onboarding, and day-to-day team management
• Assist in managing the flow of service, including bookings, walk-ins, and simulator sessions
• Work closely with the Team Principal to support operational consistency and performance
• Step in where needed during busy periods, including service, bar, and general floor support
• Support the delivery of events and group bookings from a service and operations perspective
• Assist in maintaining and managing hospitality systems, including booking platforms, POS, and inventory systems
• Help monitor stock levels and support inventory control processes
• Support ongoing improvements to processes, efficiency, and customer experience
• Contribute to building a positive team culture and high-energy environment

What you need

• Strong customer service skills and a genuine focus on delivering a great guest experience
• Previous hospitality experience in a fast-paced environment
• Confidence supporting a team and assisting with shift coordination
• Good communication skills and ability to work closely with both team members and management
• Ability to stay organised and manage multiple priorities during busy periods
• Attention to detail across service, presentation, and operations
• Reliable, punctual, and able to take initiative when needed
• Willingness to be hands-on across all areas of the venue
• Basic understanding of hospitality systems such as POS, bookings, and inventory (or willingness to learn)
• Strong work ethic and a positive, team-first attitude
• Current RSA
• Availability to work evenings and weekends

Good to have

• Experience in a supervisory or team leader role within hospitality
• Experience assisting with rostering, shift planning, or team coordination
• Familiarity with POS systems, booking platforms, and inventory management
• Experience working in high-volume or fast-paced venues
• Experience supporting events, functions, or group bookings
• Confidence handling customer issues or resolving complaints
• Barista or cocktail experience
• Interest or experience in motorsport, entertainment, or experiential venues