Assistant Store Manager - WESTFIELD SYDNEY

Pop Mart; Sydney; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Performance incentives

Monthly performance bonus

Job summary

POP MART is seeking an experienced Assistant Store Manager to lead our Sydney flagship team. Based in the store, you will coach a 25-30 person team, drive exceptional customer experiences, and deliver strong commercial outcomes in a fast-paced retail environment.

This role offers a negotiable base salary around $80,000 plus super and performance incentives, with opportunities to recruit, onboard and develop staff while ensuring store presentation and inventory accuracy.

Qualifications

• Experience leading medium to large retail teams.
• Passionate about customer experience and team development.
• Confident coaching and providing constructive feedback.
• Commercially aware and KPI-focused.
• Proficient with Excel and Google Sheets for reporting.

Responsibilities

• Coach, motivate and develop a large and diverse retail team.
• Support recruitment, onboarding and training activities.
• Provide ongoing feedback, coaching and performance support.
• Assist with formal performance management conversations when required.
• Help build a high-performing team culture.
• Identify and develop future leaders within the store team.
• Support achievement of sales targets and KPIs.
• Analyse store performance and identify opportunities for improvement.
• Create a customer-focused and sales-driven environment.
• Utilise reporting tools to support decision-making.
• Support labour productivity through roster planning and workforce management.
• Maintain inventory accuracy and store presentation standards.
• Ensure policies and compliance requirements are met.
• Support product launches and peak trading periods.

Skills

People leadership

Customer experience

Coaching

KPI focus

Excel reporting

Google Sheets

Tools

Excel

Google Sheets

Job description

Assistant Store Manager - WESTFIELD SYDNEY

Negotiable based on experience, with additional earning potential through performance incentives.

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia and New Zealand, we're looking for a passionate and people-focused Assistant Store Manager to join our growing retail team.

This is an exciting opportunity for an experienced retail leader who enjoys coaching large teams, delivering exceptional customer experiences, and driving strong commercial outcomes in a fast-paced environment. Based in our Sydney Flagship Store, you'll support the leadership of a large-format environment and a team of approximately 25-30 employees, playing a key role in developing a high-performing team and driving commercial success.

Assistant Store Manager - POP MART

Global Pop-Culture | Leadership Opportunity

Circa $80,000 + Super

Negotiable based on experience, with additional earning potential through performance incentives.

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia and New Zealand, we're looking for a passionate and people-focused Assistant Store Manager to join our growing retail team.

This is an exciting opportunity for an experienced retail leader who enjoys coaching large teams, delivering exceptional customer experiences, and driving strong commercial outcomes in a fast-paced environment. Based in our Sydney Flagship Store, you'll support the leadership of a large-format environment and a team of approximately 25-30 employees, playing a key role in developing a high-performing team and driving commercial success.

Why You'll Love Working at POP MART

• Work with products customers genuinely love - collectors, fans and families

• Weekly new releases keep every day exciting and fast-moving

• Clear career progression opportunities within a growing business

• Job security with a rapidly expanding global brand

• Monthly product incentives (post-probation)

• Monthly performance bonus

• Supportive, energetic and inclusive team culture

• Annual POP LAND (Beijing) pass

• A colourful, creative retail environment

What You'll Do

Lead & Develop the Team

• Coach, motivate and develop a large and diverse retail team

• Support recruitment, onboarding and training activities

• Provide ongoing feedback, coaching and performance support

• Assist with formal performance management conversations when required

• Help build a positive, accountable and high-performing team culture

• Identify and develop future leaders within the store team

Drive Commercial Results

• Support achievement of sales targets and KPIs

• Analyse store performance and identify opportunities for improvement

• Create a customer-focused and sales-driven environment

• Utilise reporting tools, including Excel and Google Sheets, to support operational and commercial decision‑making

• Support labour productivity through effective roster planning and workforce management

Support Store Operations

• Assist with roster planning and workforce management aligned to labour budgets

• Maintain inventory accuracy and store presentation standards

• Ensure policies, procedures and compliance requirements are met

• Support product launches, promotional events and peak trading periods

• Help coordinate operations across a large-format, multi‑level retail environment

Who You Are

• An experienced Assistant Store Manager, Retail Manager, Supervisor or 2IC with experience leading medium to large teams

• Passionate about customer experience and team development

• Confident coaching, training and leading others

• Experienced managing team performance and providing constructive feedback

• Commercially aware and KPI focused

• Comfortable using Excel and Google Sheets for reporting and workforce planning

• Organised, adaptable and solutions focused

• Comfortable working in fast‑paced, high‑volume retail environments

• Ready to lead larger teams and support the success of a flagship retail location

Availability Requirements

• Flexible availability across all 7 days is required

• Typical rosters include weekends, late‑night trading and public holidays

• We aim to provide structured rosters with two consecutive days off in a standard week, supporting work‑life balance and roster consistency

• While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected

• Availability throughout peak trading periods, including November to January, is essential

Full and permanent Australian working rights are required.