Retail Area Manager

Pop Mart; Sydney; Vor Ort; AUD 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Career development opportunities

Global brand experience

Collaborative team culture

Zusammenfassung

POP MART, a global pop culture retailer, is seeking an Area Manager to lead NSW stores. You will oversee six high-volume stores and about 70 employees, driving customer experience and store upgrades.

We want a hands-on leader who spends time in-store, builds strong teams and delivers engaging retail experiences across campaigns and major launches. You will mentor store managers, develop leaders and partner with recruitment to attract top talent.

Qualifikationen

• Multi-site retail leadership experience across a network of stores.
• Proven track record of leading and developing Store Managers.
• Experience managing large and diverse teams in a fast-paced environment.

Aufgaben

• Inspire, coach and develop store managers and retail leaders across NSW.
• Drive sales, profitability and operational performance across six stores.
• Champion customer-first culture and ensure engaging brand experiences.

Kenntnisse

Multi-site leadership

Store Manager development

Team leadership

Customer focus

High energy

Jobbeschreibung

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.

Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

As we enter the next phase of our retail journey in Australia, we're seeking an experienced and inspiring Area Manager to lead our NSW region.

This role oversees six high-volume stores across NSW and a team of approximately 70 employees. While our store network is established, our focus is now on elevating the customer experience, developing exceptional retail leaders, and continuing to enhance our existing store portfolio through exciting store relocation and upgrade projects.

We're looking for a hands‑on leader who spends more time in stores than behind a desk, builds strong relationships with their teams, creates fun and energy in the workplace, and is passionate about developing people to reach their full potential.

Key Responsibilities

Lead People & Culture

• Inspire, coach and develop store managers and retail leaders across the region
• Create an engaging, positive and accountable culture where teams can thrive
• Build high-performing teams through effective recruitment, succession planning and talent development
• Celebrate success and recognise outstanding performance across the region
• Lead from the front through a visible and consistent store presence

Drive Commercial Performance

• Drive sales, profitability and operational performance across the region
• Analyse business trends and implement strategies to maximise sales and productivity
• Partner with Store Managers to identify opportunities and improve store performance
• Deliver strong commercial outcomes while maintaining an exceptional customer service

Deliver Exceptional Retail Experiences

• Champion a customer‑first culture across all stores
• Ensure stores consistently deliver an engaging and memorable brand experience
• Maintain exceptional visual merchandising, operational and presentation standards
• Drive execution of major launches, campaigns and key trading periods

Build the Future

• Develop future retail leaders through structured coaching and development
• Partner closely with Recruitment to attract, hire and retain top talent
• Support major store relocation and enhancement projects
• Contribute to the continued evolution of POP MART's retail business in Australia

Our Ideal Candidate

We're looking for a seasoned retail leader who understands that great results come from engaged, high‑performing teams.

This opportunity is likely to appeal to leaders from:

• Global fashion and apparel brands
• Athleisure and sportswear retailers
• Beauty and cosmetics retailers
• Youth‑focused, lifestyle or culture‑driven brands

You’ll likely bring:

• Multi‑site retail leadership experience across a network of stores
• A proven track record of leading and developing Store Managers
• Experience managing large and diverse teams, in a fast‑paced environment
• Strong commercial acumen and customer focus
• Success operating within high‑volume retail environments
• A highly visible and hands‑on leadership style
• A passion for coaching, mentoring and developing future leaders
• Exceptional communication and stakeholder management skills
• The ability to balance people, performance and customer experience
• High energy and a genuine passion for creating engaging retail environments

Why Join POP MART?

• Lead a portfolio of high‑volume stores across some of Australia’s busiest shopping destinations
• Develop and inspire a large team of retail leaders and team members
• Play a key role in shaping the next chapter of POP MART’s retail journey in Australia
• Support exciting store relocation and enhancement projects designed to elevate the customer experience
• Join a creative, energetic and globally recognisable brand
• Work alongside passionate leaders who care deeply about people, performance and culture
• Enjoy genuine career development opportunities within a growing international business

Full and permanent Australian working rights required to be eligible