Assistant Store Manager - People-First Leader

Connor; Penrith City Council; On-site; AUD 65,000 - 75,000; Full time

Job summary

yd. is seeking an Assistant Store Manager to support the Store Manager in delivering a superior customer experience, achieving sales targets, and leading a people-first team.

You will coach the team, manage performance, and ensure smooth operational execution in a fast-paced retail environment. The role involves implementing CLASS selling techniques, driving KPI achievement, coordinating visual merchandising guidance, and taking the lead during the Store Manager’s RDO and annual leave, with

Qualifications

• Create and maintain a people first culture that values development, collaboration, transparency, and open communication.
• Lead, coach and support the store team to achieve people, performance, planning, and operational goals.
• Provide regular and effective feedback that prioritises professional development and internal progression in a professional and people first manner.

Responsibilities

• Ensure team are delivering an exceptional customer experience using CLASS sale selling steps and relevant customer service techniques.
• Drive and maintain sales performance within the store in line with retail goals, budgets and KPIs.
• Support the Store Manager to plan and execute VM guides to the VM guideline standard.
• Conduct effective weekly store walks with the Store Manager to discuss store and team opportunities and develop actions.
• Primary point of contact and manager on duty on Store Manager’s RDO and Annual Leave

Job description

yd. is seeking an Assistant Store Manager to support the Store Manager in delivering a superior customer experience, achieving sales targets, and leading a people-first team.

You will coach the team, manage performance, and ensure smooth operational execution in a fast-paced retail environment. The role involves implementing CLASS selling techniques, driving KPI achievement, coordinating visual merchandising guidance, and taking the lead during the Store Manager’s RDO and annual leave, with