Assistant Store Manager (Parramatta)

POP MART OCEANIA PTY LTD; Sydney; Presencial; AUD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly product incentives

Monthly performance bonus

Annual POP LAND (Beijing) pass

Descripción de la vacante

POP MART seeks an experienced Assistant Store Manager to lead a flagship retail team and deliver exceptional customer experiences. Based at our World Square store in Sydney, you will coach a diverse team of around 15, manage recruitment and training, and drive commercial outcomes in a fast-paced environment.

You will lead performance conversations, build a high-performing culture, and coordinate store operations, stock, and peak trading periods while using Excel/Google Sheets for reporting and

Formación

• An experienced Assistant Store Manager / Retail Manager / Supervisor or 2IC with experience leading medium to large teams.
• Passionate about customer experience and team development.
• Confident in coaching, training and leading others.
• Commercially aware and KPI focused.
• Organised, adaptable and solutions focused.
• Comfortable working in fast-paced, high-volume retail environments.

Responsabilidades

• Lead, coach and develop a large retail team of around 15 employees.
• Support recruitment, onboarding and training activities.
• Provide ongoing feedback and performance support; participate in formal reviews.
• Help build a positive, accountable and high-performing store culture.
• Drive achievement of sales targets and KPIs; analyse store performance for improvements.
• Create a customer-focused and sales-driven environment; use reporting tools for decisions.
• Assist with roster planning and workforce management to meet labour budgets.
• Maintain inventory accuracy and store presentation standards; ensure compliance and policies.

Conocimientos

Leadership

Coaching

Customer service

Team development

Performance feedback

Commercial awareness

Herramientas

Excel

Google Sheets

Reporting tools

Descripción del empleo

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.ASSISTANT STORE MANAGER - POP MARTGlobal Pop-Culture | Leadership OpportunityJoin the POP MART PhenomenonPOP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.As we continue to expand across Australia and New Zealand, we're looking for a passionate and people-focused Assistant Store Manager to join our growing retail team.This is an exciting opportunity for an experienced retail leader who enjoys coaching large teams, delivering exceptional customer experiences, and driving strong commercial outcomes in a fast-paced environment. Based in our World Square store, you'll support the leadership of a large-format, retail environment and a team of approximately 15 employees, playing a key role in developing a high-performing team and driving commercial success.Why You'll Love Working at POP MARTWork with products customers genuinely love - collectors, fans and familiesWeekly new releases keep every day exciting and fast-movingClear career progression opportunities within a growing businessJob security with a rapidly expanding global brandMonthly product incentives (post-probation)Monthly performance bonusSupportive, energetic and inclusive team cultureAnnual POP LAND (Beijing) passA colourful, creative retail environmentWhat You'll DoLead & Develop the TeamCoach, motivate and develop a large and diverse retail teamSupport recruitment, onboarding and training activitiesProvide ongoing feedback, coaching and performance supportAssist with formal performance management conversations when requiredHelp build a positive, accountable and high-performing team cultureIdentify and develop future leaders within the store teamDrive Commercial ResultsSupport achievement of sales targets and KPIsAnalyse store performance and identify opportunities for improvementCreate a customer-focused and sales-driven environmentUtilise reporting tools, including Excel and Google Sheets, to support operational and commercial decision-makingSupport labour productivity through effective roster planning and workforce managementSupport Store OperationsAssist with roster planning and workforce management aligned to labour budgetsMaintain inventory accuracy and store presentation standardsEnsure policies, procedures and compliance requirements are metSupport product launches, promotional events and peak trading periodsHelp coordinate operations across a large-format, multi-level retail environmentWho You AreAn experienced Assistant Store Manager, Retail Manager, Supervisor or 2IC with experience leading medium to large teamsPassionate about customer experience and team developmentConfident coaching, training and leading othersExperienced managing team performance and providing constructive feedbackCommercially aware and KPI focusedComfortable using Excel and Google Sheets for reporting and workforce planningOrganised, adaptable and solutions focusedComfortable working in fast-paced, high-volume retail environmentsReady to lead larger teams and support the success of a flagship retail locationAvailability RequirementsFlexible availability across all 7 days is requiredThis store trades 10am - 9pm dailyTypical rosters include weekends, late-night trading and public holidaysWe aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistencyWhile rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expectedAvailability throughout peak trading periods, including November to January, is essentialHow to ApplySubmit your application via our careers page.Be sure to include a short cover letter highlighting your experience and interest in joining POP MART.(If you are applying through a third-party job platform such as SEEK, you will be automatically directed to our careers page.)Full and permanent Australian working rights are required.#LI-DANIELW*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employeesbecause of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because ofany other status or condition protected by applicable federal, state or local law.