Assistant Store Manager - Luxury Sleepwear, Rosters

Peter Alexander; Melbourne; Presencial; AUD 68.000 - 83.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discounts

Birthday day off

Free hot drinks

Extra leave

EAP access

Descripción de la vacante

Peter Alexander is seeking an Assistant Store Manager for Luxury Sleepwear in Melbourne. Lead a shift, ensure student safety, support campus operations and deliver a memorable chocolate experience for students and families.

Join a founder-led team with growth opportunities and a competitive AUD salary with benefits. You will mentor a team, manage rosters, support product knowledge and drive excellent customer interactions.

Formación

• Experience in a customer-facing role (education, retail, hospitality or similar) including time as a shift lead, supervisor or senior team member on the floor.
• Calm under pressure with sound judgement on what to handle vs escalate.
• Clear, warm communication with students, parents, tutors and teammates.
• Attention to detail: notice issues before they impact class delivery.
• Comfort solving roster and room problems on the spot.
• Ability to supervise a team on shift without formal direct reports.

Responsabilidades

• Shift leadership: Run your shift end to end, from the team to the floor to the pace of the day.
• Student safety: Complete safety checks every shift and escalate when needed.
• CEC support: Be the first point of call for CECs on your shift and reinforce coaching.
• Student and parent experience: Handle walk-ins, trials, reschedules and daily interactions.
• Classes, rosters and resources: Fix in-shift class and roster issues and prep materials.
• Campus standards: Keep the campus clean, organized and class-ready.

Descripción del empleo

What Assistant Store Manager Luxury Sleepwear ...

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Why you will love it

• Growth: A clear path into Campus Leader as you build your track record leading shifts.
• Ownership: Your shift is yours to run, with real calls to make from day one.
• Mentorship: Work side by side with a Campus Leader who's invested in your development.
• Culture: Join a founder‑led group that's grown to 500+ team members and 15,000+ students since 2020.
• Reward: Competitive salary of $75,000 AUD + super, plus extra leave, EAP access, and lifestyle perks.

What You Will Do

• Shift leadership: Run your shift end to end, from the team to the floor to the pace of the day, so the campus runs the same whether or not your Campus Leader is in.
• Student safety: Complete safety checks every shift, act on anything that needs immediate attention, and know exactly when to escalate.
• CEC support: Be the first point of call for CECs on your shift, and reinforce the coaching your Campus Leader is building with the team.
• Student and parent experience: Handle walk‑ins, trials, reschedules and the everyday moments where families decide whether they trust us.
• Classes, rosters and resources: Fix in‑shift class and roster issues as they happen, and have printed materials and resources ready before every class starts.
• Campus standards: Keep the campus clean, organised and class‑ready. The basics, done right every time.

What You Will Bring

• Experience in a customer‑facing role (education, retail, hospitality or similar), including time as a shift lead, supervisor or senior team member on the floor.
• A calm head when something goes wrong, and good judgement on what to handle yourself versus elevate.
• Clear, warm communication with students, parents, tutors and teammates.
• An eye for detail: you notice the missing class pack before the class, not after.
• Comfort solving roster and room problems on the spot.
• The confidence to support and direct a team on shift, even without formal direct reports.
• Availability across weeknights and weekends when classes run.
• A current Working with Children Check, or willingness to obtain one.
• Genuine care for students and families.
• Ambition to step into a Campus Leader role.

Application Process

• Shortlisted candidates will complete a behavioural and video interview assessment.
• Final in‑person interview.

If you've led a shift before and care about getting the small things right for students and families, we'd love to hear from you.

Join us in a world where tradition and innovation create a delicious Chocolate experience!

We believe in individual brilliance of every team member who can create memorable moments for their customers and contribute to creating a great work environment with their team.

We seek a Retail store leader who creates innovative ideas, builds strong connections and has a preference and passion to work with an international brand.

As our Assistant Store Manager, you will support the Store Manager in guiding and mentoring our Chocolate Ambassadors by:

• Supporting an energetic team to create meaningful relationships with customers by providing a unique chocolate experience.
• Delegating, coaching and leading employees on their daily operations, service and collaboration.
• Assisting with roster and budget management.
• Leading from the front with passion and expertise with customers on product knowledge and preparation.
• Deploy visual merchandising strategies and promotional changes.
• Assisting in developing and leading the team to future successes.

What we would like you to bring:

• Demonstrated previous customer service experience in a QSR, retail or hospitality environment where you have managed your tasks with clear communication, enthusiasm and passion.
• An ability to grow your local community and drive return sales and loyalty.
• Strong time management skills, ability to work effectively and independently with deadlines.
• Strong rapport building abilities to assist to lead and coach a team of Chocolate Ambassadors.

What we can offer you:

• An emphasis on a positive environment, allowing career and personal growth, celebrating your achievements and recognising your successes.
• An engaging and creative workplace full of passionate individuals that embraces diversity and thinking different.
• A paid day off on your birthday every year.
• Free hot drinks all working days and 50% staff discount.