Assistant Store Manager - Chatswood

Bailey Nelson; Willoughby; Sur place; AUD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

2 free pairs of glasses per quarter

A year's supply of contacts

Résumé du poste

Bailey Nelson is seeking an Assistant Store Manager for our Chatswood store. You will lead the team, enhance the in-store customer journey from eye tests to frame selection and dispensing, and drive performance as part of a growing ANZ brand.

The role emphasizes hands-on leadership, staff coaching and delivering outstanding service. Mandarin is optional but advantageous, with a Sunday-Thursday roster and opportunities for internal promotion within a fast-expanding eyewear company.

Qualifications

• Experience in retail or optics at a supervisor or management level.
• Strong focus on customer experience.
• Ability to develop and coach a team.

Responsabilités

• Support the Store Manager and Optometrist to deliver a seamless customer journey from eye test to frame selection and dispense.
• Take ownership of the store 2 days a week, leading the team and driving performance.
• Keep the appointment book running smoothly and ensure every customer interaction feels easy and enjoyable.
• Coach and support your team to deliver great service, every time.

Connaissances

Retail leadership

Customer service

Team coaching

Optics knowledge

Mandarin (advantage)

Description du poste

At Bailey Nelson, we’re on a mission to change how people see the world and how the world sees them. We’re a down-to-earth team that’s obsessed with improving every day, and we’re growing fast.

Due to exciting growth plans and recent internal promotions across the business, we’re looking for anAssistant Store Managerto join ourChatswoodstore!We want a leader who will bring energy, passion, and a genuine love for the customer experience.

What you’ll be doing

As an ASM, you’ll play a key role in the day-to-day success of the store:

• Support the Store Manager and Optometrist to deliver a seamless customer journey from eye test to frame selection and dispense
• Take ownership of the store 2 days a week, leading the team and driving performance
• Keep the appointment book running smoothly and ensure every customer interaction feels easy and enjoyable
• Coach and support your team to deliver great service, every time

What’s in it for you

• OTE up to $85,000 (Base + Super + Monthly + Annual Bonus + Profit bonus)(monthly & annual incentives)
• 2 free pairs of glasses per quarter product allowance so you can rep the brand in style and a year's supply of contacts!
• Hands-on training in optical dispensing and leadership
• Ongoing support and coaching from experienced leaders
• We love promoting internally, so REAL opportunities for progression and to grow as we continue to expand across ANZ

Who we’re looking for

• Someone who feels at home with our values: tight-knit, down-to-earth, and constantly improving
• Experience in retail or optics at a supervisor or management level
• A confident leader who enjoys developing others
• Passionate about creating great customer experiences
• Fluency or proficiency in Mandarin is highly regarded (though not essential)
• Must be available to work full time on a Sunday to Thursday roster
  

This is your chance to step into an exciting role, elevate your leadership career, and be part of a brand that’s growing fast.

Bailey Nelson is proud to be an inclusive, diverse workplace. We welcome applicants from all backgrounds and identities.