Assistant Store Manager

Highgrove Bathrooms; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive package incl. super

Monthly bonus opportunities

Company vehicle

Ongoing training & development

Staff discounts

GO1 learning platform access

Retail discounts

Wellbeing support

Collaborative team culture

Job summary

Highgrove Bathrooms in Melbourne is seeking an experienced Assistant Store Manager to oversee retail sales, operations and team performance on a permanent full-time basis. You will support the Store Manager, lead a busy team, and drive store targets while delivering exceptional customer experiences.

The role offers a competitive salary package with superannuation, bonus opportunities, and access to a company vehicle.

Qualifications

• Proven experience in retail supervisory or assistant management roles.
• Strong sales drive with a track record of meeting targets.
• Ability to lead, mentor and develop staff.
• Excellent communication and problem-solving skills.
• Strong computer literacy and experience with MS Office or POS systems.

Responsibilities

• Support day-to-day store and showroom operations.
• Assist Store Manager with daily operations, rostering and performance management.
• Mentor team members to achieve targets.
• Handle staff hiring, promotions and disciplinary procedures.
• Ensure induction and training for new staff.
• Maintain high levels of customer service and a fully stocked store.
• Manage receipt and distribution of shipments.
• Keep showroom and warehouse clean and safe.
• Report and manage sales performance.
• Support warehouse and delivery operations as needed.
• Ensure WH&S compliance.

Skills

Retail management

Staff rostering

Performance management

Customer service

Sales leadership

MS Office

POS systems

Tools

Inventory management systems

Job description

Since 2004, Highgrove Bathrooms has been supplying Australians with the highest quality bathroom, kitchen, laundry products and fittings. This is why we continue to be a trusted brand amongst tradesmen, builders, developers, interior designers and DIY renovators.

We are seeking an experienced and dynamic Assistant Store Manager to join our team on a permanent full-time basis. This pivotal role involves leading retail sales, overseeing key operational functions, and supporting the Store Manager in driving store performance.

If you thrive in a fast-paced retail environment and enjoy balancing leadership, operations and customer engagement, we’d love to hear from you.

What You’ll Be Doing

• Supporting day-to-day store and showroom operations
• Assist the Store Manager with daily operations, staff rostering, and performance management.
• Mentor and support team members to achieve individual and store targets
• Action staff hiring, promotions and disciplinary procedures (where required)
• Ensure thorough induction and training for all new staff members
• Ensure high levels of customers satisfaction through excellent service and maintaining a fully stocked store
• Manage the receipt and distribution of shipments
• Maintain showroom and warehouse ensuring it is kept clean & safe at all times
• Reporting and sales management
• Supporting warehouse and delivery operations where required
• Ensuring compliance with WH&S policies and safe work practices

What We’re Looking For

• Proven working experience in retail supervisory or assistant management role, preferably within the home improvement, hardware, or design sectors
• Understanding of advanced sales principles, customer service practices and team leadership
• Good level of computer literacy and MS applications
• Driven to meet sales targets with a proven record of exceeding
• Ability to build effective working relationships
• Solid communication, interpersonal and problem solving skills
• Friendly, helpful, confident and engaging personality

Physical Requirements of the Role

This role includes both showroom and operational responsibilities and involves regular standing, walking and manual handling tasks, including safely lifting and moving products up to 15-20kg. Reasonable adjustments will be considered in accordance with applicable workplace and anti-discrimination legislation.

Why Join Highgrove Bathrooms?

• Grow your career with a rapidly expanding Australian-owned business
• Competitive salary package including super and monthly bonus opportunities
• Access to work vehicle and linked fuel card
• Ongoing training, leadership development and product knowledge support
• Staff discounts on premium bathroom and home products
• Unlimited access to the GO1 learning platform for personal development
• Retail discounts through our HR platform
• 24/7 wellbeing support through our EAP
• Supportive and collaborative team culture

Applicants progressing to the final stage may be required to complete a criminal history check and pre-employment assessment relevant to the inherent requirements of the role.

Highgrove Bathrooms is an equal opportunity employer. We value diversity and encourage applications from people of all backgrounds and experiences.

Since 2004, Highgrove Bathrooms has been proudly supplying Australians with premium-quality bathroom, kitchen, and laundry products. Our commitment to design excellence, affordability, and outstanding service has made us a trusted name among tradespeople, builders, developers, interior designers, and DIY renovators alike.

With a focus on innovation, style, and functionality, we offer a wide range of contemporary fittings and fixtures to help customers create spaces that are as beautiful as they are practical. From boutique projects to large-scale developments, our team is passionate about delivering quality solutions that stand the test of time.

Since 2004, Highgrove Bathrooms has been proudly supplying Australians with premium-quality bathroom, kitchen, and laundry products. Our commitment to design excellence, affordability, and outstanding service has made us a trusted name among tradespeople, builders, developers, interior designers, and DIY renovators alike.

With a focus on innovation, style, and functionality, we offer a wide range of contemporary fittings and fixtures to help customers create spaces that are as beautiful as they are practical. From boutique projects to large-scale developments, our team is passionate about delivering quality solutions that stand the test of time.