Assistant Store Manager

Highgrove Trading; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus opportunities

Company vehicle

Staff discounts

GO1 learning platform access

Wellbeing support

Team culture

Job summary

Highgrove Bathrooms is seeking an experienced Assistant Store Manager in Fawkner, Victoria, to lead retail sales and day-to-day operations while supporting the Store Manager in driving store performance.

The role emphasizes staff development, customer service excellence, and effective roster management in a fast-paced retail environment. A competitive package with bonuses and staff benefits is available.

Qualifications

• Proven working experience in retail supervisory or assistant management roles.
• Understanding of sales principles, customer service, and team leadership.
• Good level of computer literacy (MS Office).

Responsibilities

• Support day-to-day store and showroom operations.
• Assist Store Manager with daily operations, rostering, and performance management.
• Mentor and support team members to achieve targets.
• Handle staff hiring, promotions and disciplinary procedures.
• Ensure thorough induction and training for new staff.
• Maintain high levels of customer satisfaction with excellent service.
• Manage receipt and distribution of shipments.
• Keep showroom and warehouse clean and safe.
• Assist reporting and sales management.
• Support warehouse and delivery operations as required.
• Ensure compliance with WH&S policies and safe work practices.

Skills

Retail leadership

Staff rostering

Customer service

Sales targets

Team leadership

Tools

MS Office

Job description

Assistant Store Manager Highgrove TradingFawkner, Australia

Since 2004, Highgrove Bathrooms has been supplying Australians with the highest quality bathroom, kitchen, laundry products and fittings. This is why we continue to be a trusted brand amongst tradesmen, builders, developers, interior designers and DIY renovators.

We are seeking an experienced and dynamic Assistant Store Manager to join our team on a permanent full-time basis. This pivotal role involves leading retail sales, overseeing key operational functions, and supporting the Store Manager in driving store performance.

If you thrive in a fast-paced retail environment and enjoy balancing leadership, operations and customer engagement, we'd love to hear from you.

What You'll Be Doing

• Supporting day-to-day store and showroom operations
• Assist the Store Manager with daily operations, staff rostering, and performance management.
• Mentor and support team members to achieve individual and store targets
• Action staff hiring, promotions and disciplinary procedures (where required)
• Ensure thorough induction and training for all new staff members
• Ensure high levels of customers satisfaction through excellent service and maintaining a fully stocked store
• Manage the receipt and distribution of shipments
• Maintain showroom and warehouse ensuring it is kept clean & safe at all times
• Reporting and sales management
• Supporting warehouse and delivery operations where required
• Ensuring compliance with WH&S policies and safe work practices

What We're Looking For

• Proven working experience in retail supervisory or assistant management role, preferably within the home improvement, hardware, or design sectors
• Understanding of advanced sales principles, customer service practices and team leadership
• Good level of computer literacy and MS applications
• Driven to meet sales targets with a proven record of exceeding
• Ability to build effective working relationships
• Solid communication, interpersonal and problem solving skills
• Friendly, helpful, confident and engaging personality

Physical Requirements of the Role

This role includes both showroom and operational responsibilities and involves regular standing, walking and manual handling tasks, including safely lifting and moving products up to 15–20kg. Reasonable adjustments will be considered in accordance with applicable workplace and anti-discrimination legislation.

Why Join Highgrove Bathrooms?

• Grow your career with a rapidly expanding Australian-owned business
• Competitive salary package including super and monthly bonus opportunities
• Access to work vehicle and linked fuel card
• Ongoing training, leadership development and product knowledge support
• Staff discounts on premium bathroom and home products
• Unlimited access to the GO1 learning platform for personal development
• Retail discounts through our HR platform24/7 wellbeing support through our EAP
• Supportive and collaborative team culture

Applicants progressing to the final stage may be required to complete a criminal history check and pre-employment assessment relevant to the inherent requirements of the role.

Highgrove Bathrooms is an equal opportunity employer. We value diversity and encourage applications from people of all backgrounds and experiences.