Assistant Store Manager

Henry Bucks; City of Melbourne; On-site; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Staff discount

Training & development

Private health insurance

Flexible work arrangements

Team culture

Monthly sales commissions

Annual performance bonus

On-target earnings

Job summary

Henry Bucks is seeking an Assistant Store Manager for its flagship Melbourne CBD store. You will support the Store Manager in leading the team, overseeing inventory, scheduling and customer service to deliver exceptional in-store experiences while driving strong financial performance.

The role emphasizes leadership, training, and collaboration in a fast-paced luxury retail setting, with base salary and commission structures designed to reward high performance.

Qualifications

• Proven track record in retail management or leadership.
• Strong customer service orientation and in-store experience.
• Excellent communication and interpersonal skills.
• Highly organized with multitasking ability.
• Attention to detail in presentation and merchandising.

Responsibilities

• Assist Store Manager in leading and motivating the store team to exceed targets.
• Manage day-to-day operations including inventory, scheduling and service.
• Provide exceptional customer service and build relationships with clients.
• Contribute to strategic initiatives to drive growth and profitability.
• Support staff training, recruitment, onboarding and performance management.
• Maintain a safe, compliant work environment per policies.

Skills

Leadership

Customer service

Communication

Organization

Multitasking

Merchandising

Education

Tertiary qualifications in retail management

Tools

Retail management systems

POS software

Job description

This is an exciting opportunity to join the dynamic and passionate team at Henry Bucks as an Assistant Store Manager. As an integral member of our retail leadership team, you will play a key role in driving the success of our flagship store in the heart of Melbourne's CBD. In this fast-paced and customer-focused role, you will be responsible for assisting the Store Manager in overseeing all aspects of store operations, with a focus on delivering exceptional in-store experiences and driving strong financial performance.

What we offer

At Henry Bucks, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, you will have access to a range of comprehensive benefits, including:

• Generous staff discount on our premium menswear collection
• Opportunities for ongoing training and professional development
• Discounted private health insurance and gym memberships
• Flexible work arrangements and a focus on work-life balance
• A collaborative and supportive team culture
• Base salary of $65,000-$70,000 + super
• Monthly sales commissions
• Category incentives and SPIFs
• Annual performance bonus
• On-target incentives of $50,000 per year
• Total on-target earnings of $115,000-$120,000 + super
• 5% commission on made-to-measure sales
• Access to in-house tailoring services
• Ongoing product and sales training and development
• Positive, collaborative and supportive work environment

What you'll be doing

• Assist the Store Manager in leading and motivating the store team to exceed sales and operational targets
• Manage the day-to-day operations of the store, including inventory management, staff scheduling, and customer service
• Provide exceptional customer service and build strong relationships with our loyal client base
• Contribute to the development and implementation of strategic initiatives to drive store growth and profitability
• Actively participate in staff training and development programs to ensure the team is equipped with the skills and knowledge to deliver excellent service
• Assist in the recruitment, onboarding, and performance management of store personnel
• Maintain a safe and compliant work environment in line with company policies and industry regulations

What we're looking for

• Proven track record of success in a retail management or leadership role, preferably within the fashion or luxury goods industry
• Strong customer service orientation and the ability to deliver exceptional in-store experiences
• Excellent communication, interpersonal, and team-building skills
• Highly organised, with the ability to multitask and prioritise effectively
• Keen eye for detail and a commitment to maintaining high standards of presentation and merchandising
• Proficient in using retail management systems and technology
• Relevant tertiary qualifications or equivalent experience in retail management