Assistant Showroom Manager | Castle Hill

Coco Republic; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Birthday leave

Career development opportunities

Product discounts

Employee assistance program

Parental leave

Job summary

Coco Republic is seeking an experienced Assistant Showroom Manager for the Castle Hill showroom in Sydney. You will lead a team of Design Consultants, drive sales performance, coach for results and ensure a premium client experience in a high‑end retail environment.

Balancing hands‑on leadership with operational duties, you will recruit, roster and mentor staff, while maintaining showroom standards and CRM accuracy to meet business objectives.

Qualifications

• Demonstrated experience leading and developing a team in a sales-driven retail environment.
• Proven ability to translate sales targets into team priorities and measurable results.
• Strong coaching, communication and performance management skills.

Responsibilities

• Drive showroom sales performance and achieve budgets and targets.
• Lead and coach the Design Consultants to build capability and accountability.
• Set expectations, monitor results and foster a high-performing culture.
• Coach on effective sales techniques, relationship-building and closing deals.
• Identify performance gaps and implement improvement strategies.
• Support showroom leadership with rostering, CRM accuracy and admin tasks.
• Develop product expertise to deliver tailored client solutions.
• Ensure showroom presentation reflects Coco Republic quality and brand.

Skills

People leadership

Sales leadership

CRM proficiency

Roster management

Client relationship

Commercial mindset

Tools

CRM systems

Job description

Assistant Showroom Manager | Castle Hill

About Coco Republic
Coco Republic is a premier design destination, known for curating interiors that exude timeless elegance, sophistication and effortless style. With showrooms across Australia and New Zealand, our brand is synonymous with considered design, exceptional service and beautifully crafted furniture.

While we are deeply proud of our products, it is our people who bring the Coco Republic experience to life. We are passionate about creating an environment where talented individuals can grow, challenge themselves and deliver exceptional results for our clients and our business.

About the Role

We are seeking an experienced and commercially driven Assistant Showroom Manager to join our Castle Hill showroom. This is an opportunity for a strong retail leader who is passionate about sales, developing people and building a high-performing team.

Working closely with the Showroom Manager, you will play a key role in driving showroom performance, leading and developing our Design Consultants, and ensuring the team consistently delivers against sales targets and business objectives.

We are looking for someone who leads from the front, takes ownership of results and knows how to bring out the best in others. You will be confident setting expectations, coaching for performance and identifying opportunities to improve sales outcomes, while fostering a positive and accountable team culture.

This role will suit a proactive leader with a strong commercial mindset, the confidence to make decisions and a genuine passion for achieving results through people. You will balance hands‑on leadership on the showroom floor with the operational responsibilities required to support a successful showroom.
The role will be rostered to include a weekend day.

What You'll Do

• Drive sales performance: Take an active role in achieving showroom budgets and sales targets, monitoring results and identifying opportunities to maximise sales and conversion.
• Lead and develop the team: Provide clear direction, regular coaching and constructive feedback to build capability, confidence and accountability across the Design Consultant team.
• Build a high-performing culture: Set clear expectations, motivate the team to achieve their goals and foster a culture centred on results, collaboration and exceptional client service.
• Coach to convert: Lead by example on the showroom floor, sharing effective sales techniques and developing the team's ability to build client relationships, overcome objections and close sales.
• Improve team performance: Identify performance gaps, address challenges and implement practical strategies to improve individual and overall showroom results.
• Support showroom leadership: Partner with the Showroom Manager on day‑to‑day leadership, team priorities and initiatives that contribute to the success of the showroom.
• Deliver an exceptional client experience: Champion Coco Republic's service standards and confidently manage escalated customer concerns to achieve positive outcomes.
• Maintain showroom excellence: Ensure the showroom is presented to an impeccable standard and reflects the quality and positioning of the Coco Republic brand.
• Oversee daily operations: Support the effective running of the showroom, including rostering, administrative tasks, CRM accuracy and compliance requirements.
• Develop product expertise: Build a strong understanding of the Coco Republic range, design trends and client needs to help the team deliver tailored solutions.

Who You Are

• Demonstrated experience leading and developing a team in a sales-driven retail environment, with a strong track record of driving performance and achieving commercial targets.
• A commercially minded leader who understands how to translate sales targets into clear team priorities and measurable results.
• Confident setting expectations, holding people accountable and having constructive conversations that improve performance.
• A natural coach who can identify individual strengths and development opportunities and translate these into improved sales outcomes.
• Proactive and solutions-focused, with the initiative to identify opportunities, address challenges and drive positive change.
• Highly organised, with strong communication skills and the ability to balance people leadership with operational priorities.
• Experienced in managing rosters, monitoring sales performance and using CRM systems to support business outcomes.
• Confident building relationships with discerning clients and coaching others to convert opportunities into sales.
• Passionate about premium interiors, design and delivering an exceptional client experience.

Why Join Coco Republic?

• Competitive salary package & performance incentives.
• Birthday leave, because your special day matters.
• Ongoing learning and career development opportunities.
• Generous product discounts for you and your loved ones.
• A warm, collaborative team culture where people and creativity shine.
• Access to our Employee Assistance Program whenever you need it.
• Paid parental leave and a commitment to work‑life balance.

Coco Republic is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.