Assistant Service Adviser

Mr. Cool Pty Ltd; City of Brisbane; On-site; AUD 55,000 - 70,000; Full time

Job summary

Mr. Cool Pty Ltd in Milton, QLD is seeking an Assistant Service Adviser to join our automotive air-conditioning service department. This full-time role supports our Service Adviser team, delivering professional customer service and efficient vehicle repairs at our Milton location.

You will greet customers, document vehicle details, coordinate with technicians, schedule appointments, and handle invoices. The role offers growth and a collaborative workplace within the automotive industry.

Qualifications

• Customer service excellence and passion for automotive industry.
• Excellent communication and interpersonal skills.
• Proficiency with computer systems.
• Ability to multitask and manage multiple enquiries.
• Reliability and punctuality.
• Basic mechanical knowledge or willingness to learn automotive terminology and service procedures.
• Previous experience in a service adviser, reception or customer service role is desirable.

Responsibilities

• Greeting customers and assessing their vehicle service and repair requirements.
• Documenting customer information and vehicle details accurately in our management systems.
• Coordinating with technicians to ensure efficient workflow and timely job completion.
• Scheduling vehicle appointments and managing the booking system.
• Following up with customers regarding their vehicle status and completion updates.
• Processing invoices and handling payment transactions.
• Maintaining a professional and organised service reception area.
• Supporting the Senior Service Adviser with administrative and customer-facing tasks.

Skills

Customer service

Communication

Computer literacy

Multitasking

Reliability

Problem-solving

Willingness to learn

Teamwork

Tools

Management software

Job description

Mr. Cool Pty Ltd is seeking an Assistant Service Adviser to join our automotive air-conditioning service department at our Milton, QLD location. This is a full-time position offering an exciting opportunity to develop your career in the automotive trades industry. You will work alongside our experienced Service Adviser team, supporting the delivery of exceptional customer service and efficient vehicle repair operations. This role is pivotal in ensuring our customers receive professional advice and have their vehicles repaired to the highest standards.

What you'll be doing

Greeting customers and assessing their vehicle service and repair requirements

Documenting customer information and vehicle details accurately in our management systems

Coordinating with technicians to ensure efficient workflow and timely job completion

Scheduling vehicle appointments and managing the booking system

Following up with customers regarding their vehicle status and completion updates

Processing invoices and handling payment transactions

Maintaining a professional and organised service reception area

Supporting the Senior Service Adviser with administrative and customer-facing tasks

What we're looking for

A strong passion for the automotive industry and customer service excellence

Excellent communication and interpersonal skills

Proficiency with computer systems

Ability to multitask and manage multiple customer enquiries simultaneously

Reliability and punctuality

Basic mechanical knowledge or willingness to learn automotive terminology and service procedures

Problem-solving skills and a customer-focused approach

Previous experience in a service adviser, reception or customer service role is highly desirable

What we offer

At Mr. Cool Pty Ltd, we value our team and offer a supportive working environment where you can develop your skills and progress your career in the automotive industry. We provide competitive remuneration, ongoing training and mentorship from our experienced staff, and the opportunity to build strong customer relationships. We are committed to maintaining a safe and professional workplace and offer a collaborative culture where your contributions are recognised and valued.

About us

Mr. Cool Pty Ltd is a trusted automotive air-conditioning provider in Milton, QLD, dedicated to delivering high-quality vehicle servicing and repairs. We pride ourselves on our professional team, technical expertise, and commitment to customer satisfaction. With a reputation built on reliability and integrity, we serve the local community with comprehensive automotive air-conditioning solutions and exceptional service standards.