Assistant Security Operations Manager

Challenger-Security; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive benefits

Career development

Client portfolio

Variety & responsibility

Supportive team

Modern systems

Job summary

Challenger Security is seeking an experienced Assistant Security Operations Manager to support its high-end retail security portfolio across NSW and the ACT. You will oversee day-to-day operations, rostering and client relations while developing safer, compliant service delivery.

The role involves travel between sites, hands-on leadership, and coaching security teams to meet exacting standards. A NSW security licence and First Aid/CPR are preferred; strong operational mindset will help you excel.

Qualifications

• 3+ years in security operations, with supervision/management experience.
• Experience leading security teams in retail, commercial or corporate settings.
• Strong knowledge of security operations, risk, incident response and compliance.
• Experience developing operational plans, procedures and documentation.
• Proven leadership and ability to engage and motivate teams.
• Excellent organizational, problem-solving and decision-making skills.
• Strong written and verbal communication, with confidence engaging stakeholders.

Responsibilities

• Support day-to-day management of the high-end retail security portfolio.
• Conduct site visits to maintain standards and client satisfaction.
• Oversee rostering and workforce allocation across NSW and ACT.
• Assist the National Operations Manager with priorities and portfolio requirements.
• Coordinate security plans for events and special operations.
• Build strong relationships with clients, employees and stakeholders.
• Ensure licensing, compliance and safety requirements are current.
• Provide hands-on operational support and relief coverage when needed.

Skills

Security operations

Team leadership

Incident response

Risk management

Planning & rostering

Client relations

Compliance

MS Office

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

About Us

Challenger Security is an industry leader in the delivery of high-quality security services and solutions across Australia. We maintain long-standing partnerships with globally recognised brands and pride ourselves on delivering professional, reliable and tailored security solutions.

Our services span corporate and retail security, concierge services, mobile patrols, alarm response, event security, investigations, surveillance, consulting and training.

About the Role

We are seeking an experienced and motivated Assistant Security Operations Manager to support our high-end retail security portfolio across NSW and the ACT.

Working closely with the Senior Operations Manager – National Retail Portfolio, you will help oversee day-to-day operations, workforce planning, training, compliance and service delivery across multiple client sites. You will conduct regular site visits, build strong relationships with clients and employees, and help ensure our services consistently meet the highest operational standards.

This is a hands-on role suited to an experienced security professional ready to take the next step in their operational leadership career. The position involves regular travel between sites and client locations, occasional interstate travel, and operational support where required, including relief officer coverage and event security operations.

Key Responsibilities

• Support the day-to-day management of the high-end retail security portfolio.
• Conduct regular site visits to maintain operational standards and client satisfaction.
• Oversee rostering and workforce allocation across NSW and the ACT.
• Support the National Operations Manager with operational priorities and portfolio requirements.
• Coordinate and deliver security plans for events and special operations.
• Build and maintain strong relationships with clients, employees and key stakeholders.
• Coordinate employee training and ensure all licensing and compliance requirements remain current.
• Ensure security procedures, operational plans and site requirements are consistently followed.
• Respond to incidents, emergencies and escalations promptly and professionally.
• Assist with identifying operational risks and implementing strategies to strengthen service delivery.
• Prepare incident, operational and performance reports.
• Provide hands‑on operational support, including relief security coverage, when required.
• Ensure compliance with relevant legislation, security licensing requirements and workplace health and safety obligations.

Skills, Experience, and Attributes

• At least three years’ experience in security operations, including experience in a supervisory or management position.
• Demonstrated experience leading security teams within retail, commercial or corporate environments.
• Strong knowledge of security operations, risk management, incident response and compliance.
• Experience developing operational plans, procedures and related documentation.
• Strong leadership skills and the ability to engage, support and motivate security teams.
• Excellent organisational, problem‑solving and decision‑making skills.
• Strong written and verbal communication skills.
• Confidence working with clients, employees and stakeholders at all levels.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• The flexibility to travel regularly between sites and provide operational support when required.

You must also hold:

• A current NSW Security Licence.
• A current First Aid and CPR certificate.
• RSA
• A current unrestricted driver licence.

Why Join Challenger?

• Competitive benefits: Access employee discounts across a range of well‑known brands and products.
• Career development: Build your operational leadership experience with tailored training and genuine opportunities for progression.
• Recognised client portfolio: Work with globally recognised brands across the high‑end retail sector.
• Variety and responsibility: Support multiple sites, events and operational projects in a role where no two days are the same.
• Supportive team: Work alongside experienced security professionals within a collaborative national operations team.
• Modern systems: Use technology that streamlines operational processes and supports efficient service delivery.

Challenger Security is an equal opportunity employer, and we strongly encourage applications from Aboriginal and Torres Strait Islander candidates.

(NSW Master Licence: 410 392 764)