Control Room Operators + Security Officers

Securecorp; Willoughby City Council; On-site; AUD 52,000 - 75,000; Full time

Benefits offered by this job

Flexible rosters

Competitive award-based rates

Ongoing training & development

Career progression across sites

EAP & wellbeing support

Overtime opportunities

Job summary

Securecorp is seeking professional, motivated Control Room Operators and Security Officers to join our retail security team at Chatswood Chase. Full-Time, Part-Time and Casual opportunities are available, with flexible rosters and competitive award-based rates.

You will play a key role in providing a visible security presence while delivering outstanding customer service to shoppers, retailers and centre staff in a dynamic retail environment.

Qualifications

• A current NSW Security Licence is required.
• First Aid and CPR certification must be current.
• Excellent communication and interpersonal skills.
• Professional presentation and customer-focused approach.

Responsibilities

• Conduct high-visibility internal and external patrols throughout the retail centre.
• Monitor CCTV and respond promptly to incidents, alarms and emergencies.
• Maintain a professional security presence while delivering exceptional customer service.
• Monitor access points and enforce site policies, procedures and security requirements.
• Assist customers and retailers with enquiries, directions and general assistance.
• Liaise professionally with Centre Management, retailers, emergency services and contractors.
• Identify and report hazards, suspicious behaviour and security risks.
• Complete accurate and timely incident reports and daily activity logs.
• Assist with emergency evacuations, incidents and other emergency situations.
• Maintain a high standard of professionalism, presentation and conduct at all times.

Skills

Customer service

Communication

Observation

Professional presentation

Tools

CS CCTV monitoring

Job description

Brief Description

Retail Control Room Operators + Security Officers

About The Role

Securecorp is seeking professional, motivated and customer-focused Control Room Operators + Security Officers to join our retail security team in Chatswood Chase, with Full-Time, Part-Time and Casual opportunities available.

We are seeking experienced Control Room Operators and Security Officers. You will play an important role in creating a safe, secure and welcoming environment for customers, retailers and centre staff. You will combine a highly visible security presence with outstanding customer service, helping to protect people, property and assets while contributing to a positive retail experience.

If you are looking for a role where no two days are the same, where you can build your security career and work as part of a professional team, we want to hear from you.

What We Offer

• Full-Time, Part-Time and Casual opportunities with flexible roster options
• Competitive award-based rates, including penalties, loadings and superannuation
• Ongoing training and professional development
• Genuine career progression opportunities across multiple sites and contracts
• Exposure to a diverse range of retail security environments
• Employee Assistance Program (EAP) and wellbeing support
• Employee recognition and reward programs
• Opportunities for additional shifts and overtime, where available
• The opportunity to work with an established and nationally recognised security provider

Key Responsibilities

• Conduct high-visibility internal and external patrols throughout the retail centre
• Monitor CCTV and respond promptly to incidents, alarms and emergencies
• Maintain a professional security presence while delivering exceptional customer service
• Monitor access points and enforce site policies, procedures and security requirements
• Assist customers and retailers with enquiries, directions and general assistance
• Liaise professionally with Centre Management, retailers, emergency services and contractors
• Identify and report hazards, suspicious behaviour and security risks
• Complete accurate and timely incident reports and daily activity logs
• Assist with emergency evacuations, incidents and other emergency situations
• Maintain a high standard of professionalism, presentation and conduct at all times

About You

We are looking for people who are reliable, professional and take pride in providing both security and customer service excellence.

You Will Have

• A current NSW Security Licence
• Current First Aid and CPR certification
• Previous retail security experience highly regarded, but not essential
• Excellent communication and interpersonal skills
• Strong conflict resolution and problem-solving abilities
• A professional presentation and customer-focused approach
• The ability to remain calm, alert and professional under pressure
• Strong observation skills and the ability to respond appropriately to incidents
• A reliable and punctual approach to work
• Flexibility to work rotating rosters, including weekends and public holidays
• The ability to work effectively both independently and as part of a team

Why Securecorp?

Securecorp is one of Australia's leading security and facilities services providers, with more than 20 years of experience protecting people, property and reputations.

Operating nationally, we are committed to investing in our people, supporting career development and maintaining high professional standards across every site we manage.

Whether you are an experienced security professional or looking to take the next step in your security career, Securecorp offers opportunities to grow, develop and build a rewarding career.

Equal Opportunity

Securecorp is an equal opportunity employer and strongly encourages applications from Aboriginal and Torres Strait Islander peoples, Veterans, and people of all ages, sexualities, genders, abilities and cultural backgrounds. We are committed to creating an inclusive workplace where everyone is valued, respected and supported.

Securecorp is a Master Licence holder (#3318865).