Retail Security Operations Lead — NSW & ACT

Challenger-Security; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive benefits

Career development

Client portfolio

Variety & responsibility

Supportive team

Modern systems

Job summary

Challenger Security is seeking an experienced Assistant Security Operations Manager to support its high-end retail security portfolio across NSW and the ACT. You will oversee day-to-day operations, rostering and client relations while developing safer, compliant service delivery.

The role involves travel between sites, hands-on leadership, and coaching security teams to meet exacting standards. A NSW security licence and First Aid/CPR are preferred; strong operational mindset will help you excel.

Qualifications

• 3+ years in security operations, with supervision/management experience.
• Experience leading security teams in retail, commercial or corporate settings.
• Strong knowledge of security operations, risk, incident response and compliance.
• Experience developing operational plans, procedures and documentation.
• Proven leadership and ability to engage and motivate teams.
• Excellent organizational, problem-solving and decision-making skills.
• Strong written and verbal communication, with confidence engaging stakeholders.

Responsibilities

• Support day-to-day management of the high-end retail security portfolio.
• Conduct site visits to maintain standards and client satisfaction.
• Oversee rostering and workforce allocation across NSW and ACT.
• Assist the National Operations Manager with priorities and portfolio requirements.
• Coordinate security plans for events and special operations.
• Build strong relationships with clients, employees and stakeholders.
• Ensure licensing, compliance and safety requirements are current.
• Provide hands-on operational support and relief coverage when needed.

Skills

Security operations

Team leadership

Incident response

Risk management

Planning & rostering

Client relations

Compliance

MS Office

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Challenger Security is seeking an experienced Assistant Security Operations Manager to support its high-end retail security portfolio across NSW and the ACT. You will oversee day-to-day operations, rostering and client relations while developing safer, compliant service delivery.

The role involves travel between sites, hands-on leadership, and coaching security teams to meet exacting standards. A NSW security licence and First Aid/CPR are preferred; strong operational mindset will help you excel.