Assistant Security Operations Lead – Retail Portfolio

Challenger Security; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Employee discounts across brands

Career development opportunities

Progression within leadership team

National operations team collaboration

Modern operational systems

Job summary

Challenger Security is seeking an experienced Assistant Security Operations Manager to support our high-end retail portfolio across NSW and ACT, overseeing day-to-day operations, rostering, training, and compliance.

This hands-on role involves regular travel between client sites, building strong relationships with clients and staff, and ensuring our services meet the highest operational standards and safety requirements.

Qualifications

• Minimum three years in security operations with supervisory or management experience.
• Experience leading teams in retail, commercial, or corporate environments.
• Knowledge of security operations, risk management, incident response and compliance.

Responsibilities

• Support day-to-day management of the high-end retail security portfolio.
• Conduct site visits to maintain standards and client satisfaction.
• Oversee rostering and workforce allocation across NSW and ACT.
• Assist National Operations Manager with priorities and portfolio requirements.
• Coordinate security plans for events and special operations.
• Build relationships with clients, employees and stakeholders.
• Coordinate training and ensure licensing and compliance are current.
• Ensure procedures and site requirements are followed.
• Respond to incidents, emergencies and escalations promptly.
• Assist with identifying operational risks and improve service delivery.
• Prepare incident and performance reports.
• Provide hands-on support including relief security coverage.
• Ensure compliance with legislation and WHS obligations.

Skills

Leadership

Security operations

Client relations

Incident response

Organisational skills

Problem-solving

Communication

Licensing compliance

Travel readiness

Education

NSW Security Licence

First Aid & CPR

RSA

Driver licence

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Challenger Security is seeking an experienced Assistant Security Operations Manager to support our high-end retail portfolio across NSW and ACT, overseeing day-to-day operations, rostering, training, and compliance.

This hands-on role involves regular travel between client sites, building strong relationships with clients and staff, and ensuring our services meet the highest operational standards and safety requirements.