Assistant Relationship Manager

Australian Unity Limited; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Australian Unity Home Health in Melbourne invites an Assistant Relationship Manager to support Relationship Managers, Care Partners and clients, coordinating activities and ensuring high-quality care. The role focuses on administrative tasks, stakeholder engagement, and smooth operation across the care journey.

You will assist with financial processes, data management, reporting and continuous improvement while contributing to excellent client experiences in a dynamic aged-care environment.

Qualifications

• Experience in administration, coordination, customer service, account management support, or relationship management.
• Strong stakeholder engagement with ability to build trusted relationships.
• Excellent verbal and written communication skills.
• Highly organised with ability to manage multiple priorities in a fast-paced environment.
• Digital literacy and proficiency with multiple systems and tools.

Responsibilities

• Support Relationship Managers and Care Partners with client and partnership coordination activities.
• Build and maintain positive relationships with clients, families, and internal stakeholders.
• Coordinate meetings, prepare documentation, presentations, and communications.
• Manage records, reporting and CRM data with accuracy.
• Process invoice approvals, purchase requests, and assist with budget monitoring.

Skills

Administration

Coordination

Customer service

Relationship management

CRM software

Tools

CRM software

Microsoft Office

Job description

Permanent full-time opportunity | Monday to Friday | Based at our Clayton office with flexible working arrangements that support work-life balance

At Australian Unity Home Health, we're committed to helping older Australians live independently and confidently in their own homes. As an Assistant Relationship Manager, you'll play a vital role in supporting our Relationship Managers, Care Partners, clients, and external partners to deliver exceptional care outcomes.

This is an exciting opportunity for a highly organised, customer-focused professional who enjoys building relationships, coordinating activities, and making a meaningful difference in people's lives.

About the Role

Reporting to the Senior Relationship Manager, you'll support the growth and success of our external partnership network while helping ensure clients receive high-quality services aligned with the Aged Care Quality Standards.

Working collaboratively with Relationship Managers, Care Partners, clients, families, and external partners, you'll provide administrative, operational, and client support across the entire care journey. You'll also assist with financial processes, data management, reporting, stakeholder engagement, and continuous improvement initiatives.

Key Responsibilities

• Support Relationship Managers and Care Partners with client and partnership coordination activities
• Build and maintain positive relationships with Relationship Partners, clients, families, and internal stakeholders
• Coordinate meetings, prepare documentation, presentations, and communication materials
• Manage and maintain accurate records, reporting, and CRM data
• Process invoice approvals, purchase requests, and assist with budget monitoring activities
• Conduct welcome calls and client check-ins to support satisfaction and service quality
• Assist with issue resolution, follow-up actions, and continuous improvement initiatives
• Contribute to reporting, audits, compliance activities, and stakeholder reporting requirements
• Support onboarding, training, and knowledge sharing across the team
• Assist with projects and technology initiatives that enhance client outcomes and operational effectiveness

What You'll Bring

• Experience in administration, coordination, customer service, account management support, or relationship management
• Strong stakeholder engagement skills with the ability to build trusted relationships
• Excellent verbal and written communication skills
• Exceptional organisational skills with the ability to manage multiple priorities in a fast-paced environment
• High attention to detail and accuracy across documentation, reporting, and data management
• Demonstrates strong digital literacy and confidence using multiple systems, platforms, and technology tools in a fast-paced environment
• Experience using CRM systems and Microsoft Office applications
• Exposure to invoice processing, purchase approvals, budget monitoring, or financial administration
• A proactive, solutions-focused approach and commitment to delivering outstanding customer experiences
• Experience within aged care, home care, healthcare, community services, or a related industry will be highly regarded

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan