Assistant Park Manager

My NRMA; Tathra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff accommodation

5 weeks annual leave

Travel discounts (NRMA/Sixt)

NRMA Rewards membership

Discounts on NRMA insurance

Career growth opportunities

Job summary

NRMA Parks & Resorts in NSW seeks an Assistant Park Manager for Tathra Beachfront Holiday Park to lead a high-performing team and ensure exceptional guest experiences.

You will coordinate grounds and maintenance, manage contractors, and balance strategic planning with hands-on work while supporting all park operations.

Local candidate or relocation considered with staff accommodation available; join a trusted member-owned NRMA group.

Qualifications

• Experience in a supervisory or leadership role within hospitality or tourism operations.
• Current NSW Working With Children Check is mandatory.
• Strong organisational and planning skills with the ability to prioritise multiple projects.
• Passion for delivering memorable guest experiences.
• Ability to lead from the front and foster a positive team culture.
• Experience supporting park maintenance or grounds operations is highly regarded.
• Hands-on mindset and willingness to help wherever needed.
• Strong communication with a range of stakeholders.
• Commercial awareness and understanding of cost-control and service delivery.
• Flexibility, energy and a team-first attitude.

Responsibilities

• Lead the day-to-day operations of the park to run like clockwork.
• Coordinate grounds and maintenance activities and future planning.
• Manage contractors and asset improvement projects.
• Balance strategic thinking with hands-on work.
• Coach and motivate team members across all areas.
• Assist with rostering and workforce planning.
• Support asset management and park presentation.
• Monitor labour and operating costs.
• Drive projects and continuous improvement initiatives.
• Champion safety culture for guests and staff.
• Assist with recruitment, onboarding and development.
• Liaise with Park Manager on maintenance issues and major projects.

Skills

Leadership & people management

Supervisory experience

Guest experience focus

Organisational & planning skills

Strong communication

Education

Working With Children Check (NSW)

Job description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Tathra Beachfront Holiday Park, the ideal pet-friendly getaway for our guests in a serene coastal town. With 550m of beach frontage, a waterpark, heated pool, and hosted events and activities, there’s fun for all ages. Offering diverse accommodations and Tathra village just steps away, everything our guests need for a relaxing and enjoyable holiday is right at their fingertips.

Job Description

• Lead a high-performing team in a hands-on operational leadership role
• Ideal for a local candidate or someone looking to relocate, with staff accommodation available
• Enjoy a coastal lifestyle while building your career with the NRMA Parks & Resorts

What you will do:

As the Assistant Park Manager, you will work closely with the Park Manager to deliver exceptional guest experiences and support the smooth day-to-day operation of the park. With a strong focus on grounds and maintenance, you'll help maintain high standards across the property while supporting all areas of the business as needed.

Working alongside the Grounds & Maintenance Team, you will be responsible for coordinating day-to-day maintenance activities, future planning, contractor management and asset improvement projects, while also remaining hands-on with daily grounds and maintenance tasks. This is a role for someone who enjoys balancing strategic thinking with rolling up their sleeves and getting the job done.
You will also:

• Support the day-to-day operations of the park, ensuring everything runs like clockwork
• Help create memorable guest experiences and maintain a beautifully presented park
• Lead, coach and motivate team members across all areas of the business
• Assist with rostering and workforce planning to keep operations running seamlessly
• Support asset management, including preventative maintenance and site presentation
• Assist in monitoring financial performance, including labour and operating costs
• Contribute to park upgrades, projects and continuous improvement initiatives
• Help track and drive key business performance metrics
• Champion a strong safety culture for guests, visitors and your team
• Assist with recruitment, onboarding and development of team members
• Liaise with the Park Manager regarding significant maintenance issues, repairs and additional projects

This is a rewarding and diverse role where no two days are the same.As you will share responsibility of the after-hours phone with the Park Manager, the successful candidate must either:

• Live within 5-10 minutes of the park; or
• Reside in onsite staff accommodation (available for the right candidate).

What you will bring:

We're looking for someone who thrives in a dynamic environment and enjoys balancing operational leadership with hands-on maintenance and grounds work. You may currently be a Grounds & Maintenance Supervisor, Facilities Manager, Assistant Manager or Department Head looking to take the next step into a broader leadership role.

• Experience in a supervisory or leadership role within grounds, maintenance, facilities, tourism, hospitality or a similar operational environment
• Current NSW Working With Children Check(Mandatory)
• Strong organisational and planning skills, with the ability to prioritise competing demands and coordinate multiple projects
• A genuine passion for guest experience and creating memorable stays
• The ability to lead from the front and build strong, positive team culture
• Experience supporting operations with Grounds & Maintenance (highly regarded)
• A hands-on, can-do mindset and willingness to get involved wherever needed
• Strong communication skills and confidence working with a range of stakeholders
• Commercial awareness and an understanding of what drives operational success
• Flexibility, energy and a team-first attitude

What’s in it for you?

At Parks & Resorts we are notjust about discounts (although you do get these too). We know everyone leads alife of their own and regardless of what stage you are at we have something to suit!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities including up to 5 weeks annual and recreation leave.
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.