Assistant Park Manager

NRMA Parks and Resorts; Tathra; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

5 weeks annual leave

Travel discounts – NRMA partners

NRMA Rewards membership

Insurance discounts

Career growth across NRMA

Job summary

NRMA Parks & Resorts on the NSW coast at Tathra Beachfront Holiday Park is seeking an Assistant Park Manager to lead a hands-on operations team and uphold premium guest experiences. You will oversee grounds and maintenance while supporting park operations and asset projects.

You will work with the Park Manager to drive guest satisfaction, safety, and park presentation, balancing strategic planning with hands-on leadership in a vibrant holiday park environment.

Qualifications

• Experience in a supervisory or leadership role within grounds, maintenance, facilities, tourism, hospitality or a similar operational environment
• Current NSW Working With Children Check (Mandatory)
• Strong organisational and planning skills, with the ability to prioritise competing demands and coordinate multiple projects
• A genuine passion for guest experience and creating memorable stays
• The ability to lead from the front and build strong, positive team culture
• Experience supporting operations with Grounds & Maintenance (highly regarded)
• A hands-on, can-do mindset and willingness to get involved wherever needed
• Strong communication skills and confidence working with a range of stakeholders
• Commercial awareness and an understanding of what drives operational success
• Flexibility, energy and a team-first attitude

Responsibilities

• Lead and coach park staff to deliver exceptional guest experiences and support day-to-day park operations
• Coordinate day-to-day maintenance activities, future planning, contractor management and asset improvement projects
• Balance strategic thinking with hands-on grounds and maintenance tasks
• Assist rostering and workforce planning to keep operations running smoothly
• Support asset management, including preventative maintenance and site presentation
• Monitor labour costs and other operating costs for budget alignment
• Contribute to park upgrades, projects and continuous improvement initiatives
• Track and drive key business performance metrics
• Champion a strong safety culture for guests, visitors and staff
• Liaise with the Park Manager regarding significant maintenance issues and projects

Skills

Leadership

Staff supervision

Grounds & maintenance

Facilities management

Guest experience

Communication

Project coordination

Contractor management

Team coaching

Planning & organisation

Education

NSW Working With Children Check

Job description

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen - it's not just our job, it's in our nature.

Tathra Beachfront Holiday Park, the ideal pet-friendly getaway for our guests in a serene coastal town. With 550m of beach frontage, a waterpark, heated pool, and hosted events and activities, there's fun for all ages. Offering diverse accommodations and Tathra village just steps away, everything our guests need for a relaxing and enjoyable holiday is right at their fingertips.

Job Description

• Lead a high-performing team in a hands-on operational leadership role
• Ideal for a local candidate or someone looking to relocate, with staff accommodation available
• Enjoy a coastal lifestyle while building your career with the NRMA Parks & Resorts

What You Will Do

As the Assistant Park Manager, you will work closely with the Park Manager to deliver exceptional guest experiences and support the smooth day-to-day operation of the park. With a strong focus on grounds and maintenance, you'll help maintain high standards across the property while supporting all areas of the business as needed. Working alongside the Grounds & Maintenance Team, you will be responsible for coordinating day-to-day maintenance activities, future planning, contractor management and asset improvement projects, while also remaining hands-on with daily grounds and maintenance tasks. This is a role for someone who enjoys balancing strategic thinking with rolling up their sleeves and getting the job done.

You Will Also

• Support the day-to-day operations of the park, ensuring everything runs like clockwork
• Help create memorable guest experiences and maintain a beautifully presented park
• Lead, coach and motivate team members across all areas of the business
• Assist with rostering and workforce planning to keep operations running seamlessly
• Support asset management, including preventative maintenance and site presentation
• Assist in monitoring financial performance, including labour and operating costs
• Contribute to park upgrades, projects and continuous improvement initiatives
• Help track and drive key business performance metrics
• Champion a strong safety culture for guests, visitors and your team
• Assist with recruitment, onboarding and development of team members
• Liaise with the Park Manager regarding significant maintenance issues, repairs and additional projects

Role

This is a rewarding and diverse role where no two days are the same. As you will share responsibility of the after-hours phone with the Park Manager, the successful candidate must either:

• Live within 5-10 minutes of the park; or
• Reside in onsite staff accommodation (available for the right candidate).

What You Will Bring

We're looking for someone who thrives in a dynamic environment and enjoys balancing operational leadership with hands-on maintenance and grounds work. You may currently be a Grounds & Maintenance Supervisor, Facilities Manager, Assistant Manager or Department Head looking to take the next step into a broader leadership role.

• Experience in a supervisory or leadership role within grounds, maintenance, facilities, tourism, hospitality or a similar operational environment
• Current NSW Working With Children Check (Mandatory)
• Strong organisational and planning skills, with the ability to prioritise competing demands and coordinate multiple projects
• A genuine passion for guest experience and creating memorable stays
• The ability to lead from the front and build strong, positive team culture
• Experience supporting operations with Grounds & Maintenance (highly regarded)
• A hands-on, can-do mindset and willingness to get involved wherever needed
• Strong communication skills and confidence working with a range of stakeholders
• Commercial awareness and an understanding of what drives operational success
• Flexibility, energy and a team-first attitude

What's in it for you?

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities including up to 5 weeks annual and recreation leave.
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know You Belong

At NRMA Parks and Resorts we're for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That's why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

If you're a hands-on leader who enjoys working outdoors, leading people and making a genuine impact on park operations, we'd love to hear from you.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.