Assistant Operations Manager - Merivale

Merivale; Narooma; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

25% staff discount across 90+ venues

Merivale Staff Cellar – wines at staff

Merivale Academy – training

Paid parental leave

Unlimited career growth

Leadership and guest experience培训

Employee Assistance Program

Employee Referral Program

Job summary

Merivale is seeking an Assistant Operations Manager for Lynch's Hotel in Narooma. This role focuses on delivering exceptional guest experiences, leading and coaching a diverse team, and driving revenue with strong financial controls. You will work closely with chefs to maintain product knowledge and cultivate a warm, community-focused venue culture.

Located in Narooma, the role emphasizes hands-on leadership, guest-centric service, and ongoing development within Merivale's hospitality portfolio.

Qualifications

• Deliver exemplary guest experiences with warm, welcoming engagement.
• Lead and coach a diverse team with guest-focused culture.
• Drive financial results with sales initiatives and financial controls.
• Develop product knowledge with chefs and kitchen teams.
• Create a healthy, educational, results-focused and respectful workplace.

Responsibilities

• Deliver exceptional guest experiences at the venue with warmth and professional execution.
• Lead, coach and develop a diverse team focused on guests, community, and sales.
• Drive department financial results through revenue initiatives and controls.
• Support chefs and maintain in-depth product knowledge.
• Foster a healthy, educational, results-driven and respectful workplace.

Skills

Leadership

Team Coaching

Sales driven

Financial controls

Product knowledge

Guest experience

Job description

Job Description

Assistant Operations Manager | Lynch's Hotel | Narooma

Company Description

At Merivale, people are at the heart of everything we do - a family-owned hospitality group with a portfolio of more than 90 venues across Australia. From iconic venues to unforgettable guest experiences, our diverse portfolio spans restaurants, bars, pubs, nightlife, and events, delivering exceptional moments for our guests every day.

Job Description

With indoor/ outdoor dining areas and a classic bar, the Lynch’s Hotel is everything you’d expect from a great local pub.

Located in Narooma’s town centre, Lynch’s Hotel was originally built in 1895 making it one of the oldest and most historic buildings in town.

This is the perfect opportunity for an experienced Assistant Operations Manager to grow within a team of passionate hospitality professionals as well as be a part of one of Merivale’s favourite locations. We are looking for someone who is committed to imbedding themselves in the team and venue, connecting authentically with the community.

We build teams who know how to deliver guest experiences like no other. Our leaders are expected to always drive the teams they support to create awesome moments for every guest – big and small!

In a nutshell, you will need to:

• Understand how to deliver exemplary guest experience. This incredible venue will feel warm and welcoming with a casual tone of engagement. Underpinned by knowledgeable, professional execution.
• Lead & Coach a diverse team of people. Ensuring that team culture is guest focused, community led, and sales driven.
• Competency to drive the financial results of the department. Be sales focused, create and lead the team to execute revenue initiatives. Demonstrate proven results in management of financial controls.
• Passion for product. Support the extraordinary team of chefs and guarantee you and your teams have a detailed knowledge of the product.
• Establish a healthy working environment for the team – enjoyable, educational, results focused and respectful.

Additional Information

Merivale Employee Benefits

• 25% staff discount across 90+ Merivale venues.
• Exclusive monthly perks, staff-only rewards and events.
• Merivale Staff Cellar – access to premium wines at staff pricing.
• Paid parental leave – with flexible return to work options.
• Unlimited career growth with endless development opportunities.
• Merivale Academy – online and in-person training, including Leadership, Guest Experience, F&B.
• Professional accreditation support – including Leadership and WSET qualifications.
• Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder.
• Employee Referral Program – earn rewards for bringing great people on board.