Assistant Operations Manager - Box Hill Central

vicinity; Australia; On-site; AUD 85,000 - 120,000; Full time

Job summary

Vicinity is seeking an experienced operations professional to support the day-to-day management of a retail and mixed-use asset. You will work with the Operations Manager to ensure safety, efficiency and presentation standards while delivering an exceptional experience for retailers, customers and contractors.

Ideal candidates have a strong background in facilities, operations, or centre management, with skills in contractor management, compliance, and project coordination within a fast-paced

Qualifications

• Experience supporting operational management of retail, commercial or mixed-use assets.
• Experience coordinating service providers and monitoring performance against KPIs.
• Knowledge of health, safety, risk, and compliance requirements.
• Experience with capital works, refurbishments, and operational improvements.
• Strong presentation standards in customer-focused environments.

Responsibilities

• Support day-to-day management of a retail and mixed-use asset.
• Assist with contractor management, compliance and documentation.
• Coordinate service providers and monitor performance against contractual KPIs.
• Assist with capital works, fit-outs and refurbishment projects.
• Maintain high presentation standards and customer focus.

Skills

Operations management

Contractor management

Stakeholder engagement

Facilities coordination

Budgeting & reporting

Tools

Microsoft Excel

Job description

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

We are seeking an experienced and highly organised operations professional to support the day-to-day management of a retail and mixed-use asset. Working closely with the Operations Manager, you will play a key role in ensuring the centre operates safely, efficiently, and to the highest presentation standards while delivering an exceptional experience for retailers, customers, contractors, and stakeholders.

This role would suit someone with a strong background in facilities, operations, property, retail, or centre management who enjoys balancing contractor management, compliance, stakeholder engagement, project coordination, and operational administration.

Key Requirements

Operations & Facilities Management

• Experience supporting the operational management of a retail, commercial, or mixed-use asset.
• Exposure to managing complex building services including cleaning, security, HVAC, fire systems, lifts/vertical transport, and other essential services.
• Strong understanding of preventative and reactive maintenance programs, contractor management, and compliance requirements.
• Experience coordinating service providers and monitoring performance against contractual KPIs and service standards.
• Ability to assist with capital works, fit-outs, refurbishment projects, and operational improvement initiatives.
• Demonstrated commitment to maintaining high presentation standards across a customer-focused environment.

Health, Safety & Compliance

• Sound understanding of health, safety, environmental, and emergency management practices.
• Exposure to risk management processes, risk registers, audits, permits, and contractor compliance requirements.
• Experience supporting Essential Safety Measures (ESM) compliance, annual certifications, testing programs, and emergency preparedness activities.
• Confident assisting with emergency response procedures and working alongside emergency services when required.
• Strong knowledge of workplace safety obligations and incident investigation processes.

Financial & Administrative Management

• Experience assisting with operational budgets, forecasting, expenditure tracking, and cost optimisation initiatives.
• Strong administrative skills with the ability to manage maintenance records, contractor documentation, compliance registers, and operational reporting.
• Proficiency in Microsoft Office, particularly Excel, with the ability to analyse costs and monitor budgets.
• Ability to support contract renewals, procurement activities, and service reviews.

Stakeholder & Relationship Management

• Proven ability to build strong relationships with contractors, retailers, internal teams, local councils, emergency services, and other external stakeholders.
• Strong communication skills with the ability to respond to retailer operational concerns and coordinate solutions effectively.
• Collaborative approach with an ability to work cross-functionally to achieve positive operational outcomes.
• Customer-focused mindset with a commitment to delivering exceptional experiences for retailers and shoppers.

Sustainability & Asset Improvement

• Understanding of sustainability and ESG initiatives within property or facilities management environments.
• Ability to identify opportunities to improve operational efficiency, reduce energy consumption, and support environmental targets.
• Passion for continuous improvement and delivering best-practice operational outcomes.

Desired Experience

• Experience within shopping centres, retail assets, commercial property, facilities management, hospitality, or mixed-use developments.
• Exposure to contractor and supplier management across multiple service disciplines.
• Experience supporting operational projects and delivering outcomes within agreed timeframes and budgets.
• Previous involvement in compliance programs, emergency management, and building operations.

Personal Attribute s

• Highly organised with strong attention to detail.
• Proactive, hands-on and solutions-focused.
• Able to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Relationship-driven with excellent interpersonal skills.
• Takes pride in maintaining high operational and presentation standards.
• Committed to safety, compliance, continuous improvement, and team collaboration.

Ideal Backgrounds

• Assistant Operations Manager
• Facilities Coordinator / Facilities Manager
• Centre Operations Coordinator
• Property Operations Coordinator
• Building Manager
• Facilities & Compliance Coordinator
• Operations Coordinator (Retail or Commercial Pro