Assistant Operations Manager

Gough Recruitment; Ryde; On-site; AUD 100,000 - 120,000; Full time

Job summary

Gough Recruitment is seeking an experienced Assistant Operations Manager to join a vibrant shopping centre near Ryde, NSW. You will help drive day-to-day operations, safety and maintenance to ensure exceptional presentation for tenants and visitors.

Working with the Operations Manager and Centre Manager, you will coordinate contractors, monitor KPIs, assist with tenders and ensure WHS compliance while supporting budgets and stakeholder relations.

Qualifications

• Three to five years of experience in facilities or operations management.
• Previous experience within a retail or shopping centre environment.
• Sound knowledge of HVAC, fire, electrical, plumbing and other building systems.
• Strong understanding of WHS and statutory compliance requirements.
• Experience managing contractors, suppliers and multiple stakeholders.
• Excellent communication, organisation and problem-solving skills.
• Ability to confidently manage competing priorities in a fast-paced environment.
• Intermediate to advanced Microsoft Office skills.
• Experience using CMMS or property management systems.
• Relevant qualifications in Facilities Management or Building Services will be highly regarded.

Responsibilities

• Support daily operations of the centre, including maintenance, cleaning, security, waste management and essential building services.
• Conduct regular inspections to maintain high presentation, safety and operational standards.
• Coordinate contractors and suppliers while monitoring KPIs, service levels and compliance.
• Assist with tenders, contract renewals and contractor performance reviews.
• Ensure compliance with WHS, fire safety, environmental and statutory requirements.
• Support incident response, risk assessments and emergency management procedures.
• Assist with sustainability initiatives and monitoring energy, water and waste performance.
• Identify opportunities to improve operational efficiency and reduce costs.
• Respond promptly to maintenance requests and operational concerns.
• Maintaining accurate compliance documentation, records and operational logs.
• Assisting with operational reports, budgets and management updates.
• Building strong relationships with tenants, contractors and key stakeholders.

Skills

Facilities/Operations management

Retail/shopping centre experience

Building systems knowledge

WHS/compliance knowledge

Contractor management

Communication

Organization

Problem-solving

MS Office

Education

Facilities Management qualification or Building Services background

Tools

CMMS

Property management systems

MS Office

Job description

An exciting opportunity has become available for an experienced Assistant Operations Manager to join the management team of a vibrant and well-established shopping centre near Ryde.
Working closely with the Operations Manager and Centre Manager, you will help drive the day-to-day operational performance of the asset, ensuring it remains safe, compliant and exceptionally presented for tenants, customers and visitors.
The Role Your key responsibilities will include:

• Supporting the daily operations of the centre, including maintenance, cleaning, security, waste management and essential building services
• Conducting regular inspections to maintain high presentation, safety and operational standards
• Coordinating contractors and suppliers while monitoring KPIs, service levels and compliance
• Assisting with tenders, contract renewals and contractor performance reviews
• Ensuring compliance with WHS, fire safety, environmental and statutory requirements
• Supporting incident response, risk assessments and emergency management procedures
• Assisting with sustainability initiatives and monitoring energy, water and waste performance
• Identifying opportunities to improve operational efficiency and reduce costs
• Responding promptly to maintenance requests and operational concerns
• Maintaining accurate compliance documentation, records and operational logs
• Assisting with operational reports, budgets and management updates
• Building strong relationships with tenants, contractors and key stakeholders

An exciting opportunity has become available for an experienced Assistant Operations Manager to join the management team of a vibrant and well-established shopping centre near Ryde.
Working closely with the Operations Manager and Centre Manager, you will help drive the day-to-day operational performance of the asset, ensuring it remains safe, compliant and exceptionally presented for tenants, customers and visitors.
The Role Your key responsibilities will include:

• Supporting the daily operations of the centre, including maintenance, cleaning, security, waste management and essential building services
• Conducting regular inspections to maintain high presentation, safety and operational standards
• Coordinating contractors and suppliers while monitoring KPIs, service levels and compliance
• Assisting with tenders, contract renewals and contractor performance reviews
• Ensuring compliance with WHS, fire safety, environmental and statutory requirements
• Supporting incident response, risk assessments and emergency management procedures
• Assisting with sustainability initiatives and monitoring energy, water and waste performance
• Identifying opportunities to improve operational efficiency and reduce costs
• Responding promptly to maintenance requests and operational concerns
• Maintaining accurate compliance documentation, records and operational logs
• Assisting with operational reports, budgets and management updates
• Building strong relationships with tenants, contractors and key stakeholders

About You

To be successful in this role, you will ideally have:

• Three to five years of experience in facilities or operations management
• Previous experience within a retail or shopping centre environment
• Sound knowledge of HVAC, fire, electrical, plumbing and other building systems
• A strong understanding of WHS and statutory compliance requirements
• Experience managing contractors, suppliers and multiple stakeholders
• Excellent communication, organisation and problem-solving skills
• The ability to confidently manage competing priorities in a fast-paced environment
• Intermediate to advanced Microsoft Office skills
• Experience using CMMS or property management systems
• Relevant qualifications in Facilities Management, Building Services or a related discipline will be highly regarded

What’s on Offer?

• Attractive salary package of up to $120K
• Work within a high-profile and dynamic retail asset
• Join a supportive and experienced centre management team
• Gain exposure across all areas of shopping centre operations
• Excellent opportunity for career development and progression
• Convenient location near Ryde