Assistant Operations Manager - Box Hill Central

Vicinity Limited; City of Melbourne; Presencial; AUD 90.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working options

Birthday leave & purchased additional留

Generous Parental Leave

Descripción de la vacante

Vicinity is seeking an experienced operations professional to support day-to-day management of a retail and mixed-use asset. Working with the Operations Manager, you will help ensure the centre operates safely, efficiently and to high presentation standards while delivering a best-in-class experience for retailers, customers and contractors.

Ideal candidates will have strong background in facilities, operations, or property management, excel at coordinating service providers, managing compliance

Formación

• Experience supporting the operational management of a retail, commercial, or mixed-use asset.
• Exposure to managing complex building services including cleaning, security, HVAC, fire systems, lifts/vertical transport, and other essential services.
• Experience coordinating service providers and monitoring performance against contractual KPIs and service standards.
• Ability to assist with capital works, fit-outs, refurbishment projects, and operational improvement initiatives.

Responsabilidades

• Support day-to-day management of a retail/mixed-use asset with the Operations Manager.
• Assist with capital works, refurbishment projects, and operational improvement initiatives.
• Coordinate contractors and monitor service providers against KPIs and service standards.
• Support maintenance records, compliance registers, and operational reporting.

Conocimientos

Operations management

Contractor management

Stakeholder engagement

Problem solving

Organised / detail oriented

Herramientas

Excel

Microsoft Office

Descripción del empleo

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity.

Role purpose

We are seeking an experienced and highly organised operations professional to support the day-to-day management of a retail and mixed-use asset. Working closely with the Operations Manager, you will play a key role in ensuring the centre operates safely, efficiently, and to the highest presentation standards while delivering an exceptional experience for retailers, customers, contractors, and stakeholders. This role would suit someone with a strong background in facilities, operations, property, retail, or centre management who enjoys balancing contractor management, compliance, stakeholder engagement, project coordination, and operational administration.

Key Requirements

Operations & Facilities Management

• Experience supporting the operational management of a retail, commercial, or mixed-use asset.
• Exposure to managing complex building services including cleaning, security, HVAC, fire systems, lifts/vertical transport, and other essential services.
• Strong understanding of preventative and reactive maintenance programs, contractor management, and compliance requirements.
• Experience coordinating service providers and monitoring performance against contractual KPIs and service standards.
• Ability to assist with capital works, fit-outs, refurbishment projects, and operational improvement initiatives.
• Demonstrated commitment to maintaining high presentation standards across a customer-focused environment.

Health, Safety & Compliance

• Sound understanding of health, safety, environmental, and emergency management practices.
• Exposure to risk management processes, risk registers, audits, permits, and contractor compliance requirements.
• Experience supporting Essential Safety Measures (ESM) compliance, annual certifications, testing programs, and emergency preparedness activities.
• Confident assisting with emergency response procedures and working alongside emergency services when required.
• Strong knowledge of workplace safety obligations and incident investigation processes.

Financial & Administrative Management

• Experience assisting with operational budgets, forecasting, expenditure tracking, and cost optimisation initiatives.
• Strong administrative skills with the ability to manage maintenance records, contractor documentation, compliance registers, and operational reporting.
• Proficiency in Microsoft Office, particularly Excel, with the ability to analyse costs and monitor budgets.
• Ability to support contract renewals, procurement activities, and service reviews.

Stakeholder & Relationship Management

• Proven ability to build strong relationships with contractors, retailers, internal teams, local councils, emergency services, and other external stakeholders.
• Strong communication skills with the ability to respond to retailer operational concerns and coordinate solutions effectively.
• Collaborative approach with an ability to work cross-functionally to achieve positive operational outcomes.

Sustainability & Asset Improvement

• Understanding of sustainability and ESG initiatives within property or facilities management environments.
• Ability to identify opportunities to improve operational efficiency, reduce energy consumption, and support environmental targets.
• Passion for continuous improvement and delivering best-practice operational outcomes.

Desired Experience

• Experience within shopping centres, retail assets, commercial property, facilities management, hospitality, or mixed-use developments.
• Exposure to contractor and supplier management across multiple service disciplines.
• Experience supporting operational projects and delivering outcomes within agreed timeframes and budgets.
• Previous involvement in compliance programs, emergency management, and building operations.

Personal Attributes

Highly organised with strong attention to detail. Proactive, hands‑on and solutions‑focused. Able to manage multiple priorities in a fast‑paced environment. Strong problem‑solving and decision‑making skills. Relationship‑driven with excellent interpersonal skills. Takes pride in maintaining high operational and presentation standards. Committed to safety, compliance, continuous improvement, and team collaboration.

Ideal Backgrounds

Assistant Operations Manager Facilities Coordinator / Facilities Manager Centre Operations Coordinator Property Operations Coordinator Building Manager Facilities & Compliance Coordinator Operations Coordinator (Retail or Commercial Property) Assistant Centre Manager with a strong operational focus Retail Facilities Manager Precinct or Asset Operations Coordinator

PERSONAL ATTRIBUTES (who you are)

You consistently demonstrate and role model the behaviours that bring the Vicinity values to life:

• Respect: We listen to and acknowledge each other's views We have difficult conversations with care
• Integrity: We back our words with the right actions We do the right thing, no matter the situation
• Customer Focus: We nurture a genuine connection with our customers We consider customer needs when making decisions
• Collaboration: We invite the right people to the table We balance consensus with decisive actions
• Excellence: We always strive to improve We share our challenges and celebrate the wins

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options
• Birthday leave & purchased additional leave $1,000 worth of VCX securities rewarded for eligible team members
• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect. At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team: Email: [e-mail] Phone: [phone] (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.

We exist to shape meaningful places where communities connect Together we want to prosper with our people and communities by creating Australia’s most compelling portfolio of retail-led destinations. Our values and behaviours set the expectations we have of each other and how we work together They are simple and easy to connect with, and living these values will help us nurture the culture we would love to have at Vicinity.