General Manager

seek.com.au; Canterbury-Bankstown; On-site; AUD 180,000 - 240,000; Full time

Job summary

Sydney Passenger Transport Organisation in Sydney seeks an experienced General Manager to lead day-to-day operations and guide the business through its next phase of development. You will oversee dispatch, technology, finance and regulatory compliance to deliver safe, reliable services.

The role offers direct engagement with the Board, autonomy to implement improvements and competitive remuneration commensurate with experience.

Qualifications

• Proven experience in general management, operations or a senior leadership role.
• Strong financial management and business administration skills.
• Excellent IT literacy and confidence managing business software and technology.
• Sound understanding of regulatory compliance, risk management and workplace safety.
• Strong communication, leadership and stakeholder management abilities.
• Ability to work independently, manage competing priorities and drive business improvements.
• Familiarity with dispatch systems.

Responsibilities

• Oversee daily business operations, ensuring efficiency, service quality and financial sustainability.
• Manage dispatch operations, business technology, IT systems and external service providers.
• Oversee financial performance, budgeting, reporting and business administration.
• Ensure compliance with NSW regulations and maintain the organisation's Safety Management System.
• Manage driver and vehicle compliance, customer complaints and operational performance.
• Maintain relationships with drivers, operators, regulators and other key stakeholders.
• Identify opportunities for business growth, operational improvements and technological innovation.
• Report directly to the Board of Directors on operational and financial performance.

Skills

Leadership

Financial management

IT literacy

Regulatory compliance

Stakeholder management

Dispatch systems

Job description

An established Sydney-based passenger transport organisation is seeking an experienced, motivated and commercially minded General Manager to lead its day-to-day operations and guide the business through its next phase of development. Operating within a highly regulated industry, the organisation has an extensive history in passenger transport and is committed to delivering reliable, safe and professional services across Sydney. This is an excellent opportunity for a hands-on leader who combines strong operational management skills with technological capability, financial oversight and a commitment to regulatory compliance.

Key responsibilities

• Oversee daily business operations, ensuring efficiency, service quality and financial sustainability.
• Manage dispatch operations, business technology, IT systems and external service providers.
• Oversee financial performance, budgeting, reporting and business administration.
• Ensure compliance with NSW regulations and maintain the organisation's Safety Management System.
• Manage driver and vehicle compliance, customer complaints and operational performance.
• Maintain relationships with drivers, operators, regulators and other key stakeholders.
• Identify opportunities for business growth, operational improvements and technological innovation.
• Report directly to the Board of Directors on operational and financial performance.

About you

• Proven experience in general management, operations or a senior leadership role.
• Strong financial management and business administration skills.
• Excellent IT literacy and confidence managing business software and technology.
• Sound understanding of regulatory compliance, risk management and workplace safety.
• Strong communication, leadership and stakeholder management abilities.
• Ability to work independently, manage competing priorities and drive business improvements.
• Familiarity with dispatch systems.

What we offer

• An opportunity to lead an established organisation with a long history in Sydney's passenger transport industry.
• A diverse and autonomous management role with genuine decision-making responsibility.
• Direct engagement with the Board of Directors.
• The opportunity to introduce new ideas, improve systems and shape the organisation's future.
• Competitive remuneration commensurate with experience and capabilities.
• A structured handover and transition period.