Assistant Manager Sentence Management

Queensland Corrective Services; Mareeba Shire; On-site; AUD 90,000 - 110,000; Full time

Job summary

Queensland Corrective Services – Mareeba QLD is seeking a capable Individual contributor leadership professional to supervise a team and support the Manager in HR processes. The role emphasizes governance, performance oversight and the ability to deliver complex reports under pressure.

Applicants should have experience in a criminal justice environment or governed systems and a track record of staff engagement, coaching, and facilitating difficult conversations with stakeholders.

Qualifications

• Experience supervising and leading a team with HR processes support.
• Ability to work under pressure, meet deadlines, and escalate issues appropriately.
• Experience in criminal justice or governed systems with rapid knowledge acquisition.
• Ability to maintain governance and oversight, and support service delivery with quality assurance.
• Strong written and oral communication, with attention to complex reports for stakeholders.
• Proven staff engagement skills including coaching, mentoring and reporting issues.

Responsibilities

• Supervise and support a team, assisting the Manager in HR processes.
• Manage high-pressure situations, deadlines, and escalations.
• Maintain governance and oversight systems to support performance and QA.
• Prepare and present complex reports to internal and external stakeholders.
• Engage and mentor staff, conduct difficult conversations and resolve issues.

Skills

Staff supervision

Leadership

Communication skills

Report writing

Stress management

Negotiation

Tools

Governance systems

Performance reporting

Job description

Queensland Corrective Services – Mareeba QLD

The most suitable applicant will demonstrate their applied knowledge, skills and experiences against these essential role requirements of the Individual contributor leadership stream:

• Experience and a demonstrated skill set for supervising and leading a team including supporting the Manager in the application of human resource management processes;
• Demonstrated ability to work under pressure, meet tight deadlines, respond to new and unexpected events and appropriately escalation issues;
• Experience in the criminal justice environment including the interpretation and application of legislation, policy and practice directives in an operational environment is preferable or alternatively possess a similar work experience that demonstrates your previous exposure to governed systems and an ability to rapidly acquire necessary knowledge;
• Demonstrated ability to maintain governance and oversight systems including using information to support service delivery and performance as well as to maintain effective quality assurance processes;
• Strong written and oral communication skills and an attention to detail in this regard including in the preparation of and completion of complex reports, for both internal and external stakeholders; and
• Proven skills in staff engagement including coaching, mentoring and staff development as well as experience in conducting difficult conversations, negotiating resolutions and appropriately reporting issues and actions.

Applications to remain current for 12 months.

Job Ad Reference: QLD/701402/26

Closing Date: Thursday, 1st October 2026

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