Assistant Manager

Queensland Corrective Services; Woodford; On-site; AUD 80,000 - 105,000; Full time

Job summary

Queensland Corrective Services – Woodford QLD is seeking an Assistant Manager to support the Manager and contribute to day-to-day operations within a unit. The role covers quality assurance and governance oversight to ensure compliance with legislation, directives and policies governing prisoner detention, security classification and placement.

You will supervise staff, support performance management, training and development, and analyse trends and workloads to ensure resources meet demand.

Qualifications

• Experience supervising and leading a team within a structured environment.
• Ability to work under pressure and meet tight deadlines while escalating issues appropriately.
• Experience in interpreting and applying legislation, policy and directives in an operational setting.
• Proven governance and oversight capabilities with data-driven service delivery.
• Strong written and oral communication skills with attention to detail in complex reports.
• Proven skills in staff engagement, coaching, mentoring and conducting difficult conversations.

Responsibilities

• Provide support to the Manager and contribute to day-to-day operations of a unit.
• Oversee quality assurance and governance to ensure compliance with legislation and directives.
• Support staff performance, training and development and analyse trends/workloads for resource allocation.
• Report to the Manager, Sentence Management services on performance and issues.

Skills

Team leadership

HR processes

Working under pressure

Legislation & policy

Governance & oversight

Reporting & documentation

Coaching & staff development

Job description

Queensland Corrective Services - Woodford QLD

In this role you will provide support to the Manager and contributes to the day to day operations of a unit whilst performing other sentence management functions as required. The position is responsible for quality assurance and governance oversight of tasks completed to ensure compliance with legislation, mandated timeframes, agency directives, procedures and policies for the lawful detention of prisoners, appropriate prisoner security classification and placement in accordance with their delegated authority. The Assistant Manager is responsible for the direct supervision of staff and will support the Manager Sentence Management in managing staff performance, training and development, as well as analysing trends and workloads to ensure adequate resource allocation within their teams. This position reports directly to the Manager, Sentence Management services.

The most suitable applicant will demonstrate their applied knowledge, skills and experiences against these essential role requirements of the Individual contributor leadership stream:

• Experience and a demonstrated skill set for supervising and leading a team including supporting the Manager in the application of human resource management processes;
• Demonstrated ability to work under pressure, meet tight deadlines, respond to new and unexpected events and appropriately escalated issues;
• Experience in the criminal justice environment including the interpretation and application of legislation, policy and practice directives in an operational environment is preferable or alternatively possess a similar work experience that demonstrates your previous exposure to governed systems and an ability to rapidly acquire necessary knowledge;
• Demonstrated ability to maintain governance and oversight systems including using information to support service delivery and performance as well as to maintain effective quality assurance processes;
• Strong written and oral communication skills and an attention to detail in this regard including in the preparation of and completion of complex reports, for both internal and external stakeholders; and
• Proven skills in staff engagement including coaching, mentoring and staff development as well as experience in conducting difficult conversations, negotiating resolutions and appropriately reporting issues and actions.

Applications to remain current for 12 months