Assistant Manager - Pacific Hotel

Endeavour Group; Yeppoon; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

ALH Hotels discount card

Endeavour Group brand discounts

Wellbeing support (EAP)

Job summary

Endeavour Group is seeking an Assistant Manager for the Pacific Hotel in Yeppoon. You will lead on the floor, drive shift performance, mentor a local team, and coordinate across venue departments to ensure seamless daily operations and great guest service.

You’ll bring hands-on hospo leadership, the appropriate RSA/RSG, RMLV, and Approved Managers Licence, and a collaborative attitude to work with the Publican and management group.

Qualifications

• Hands-on venue leadership with experience in bar, bistro or gaming operations.
• Proven ability to mentor a local team and drive shift performance.
• Current RSA/RSG, RMLV and Approved Managers Licence per state requirements.

Responsibilities

• Lead from the floor and supervise daily venue operations.
• Support the Publican to keep the pub running safely with a great vibe.
• Develop guest service standards and maintain high guest satisfaction.
• Manage staff across venue departments during shifts.
• Handle hiccups and maintain business continuity.

Skills

Leadership

Guest hospitality

People management

Education

RSA/RSG, RMLV and Approved Managers Licence

Job description

About the Role

Assistant Manager | Pacific Hotel

If you are a driven venue leader who thrives in a vibrant, high-volume coastal pub, the Pacific Hotel is offering the ultimate balance of career growth and seaside lifestyle, with temporary accommodation options available to help make your move seamless! From energetic weekend bistro rushes and game-day crowds in the sports bar to delivering top-tier host service in our gaming lounge, this role puts you right in the heart of Yeppoon's social scene.

You won't be cooped up in an office, you'll be on the floor leading from the front. Working alongside a supportive management group, you'll drive shift performance, elevate guest hospitality, mentor a passionate local team, and keep daily operations running seamlessly across all venue departments.

A day in the life of an Assistant Manager:

• Get to know the locals so well they think you're part of the crew
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe
• Learn the ropes of being a Publican while leading a team of absolute hospo legends
• Handle hiccups before they turn into headaches
• Bring the energy, the service, and the smiles every single shift

Inherent requirements:

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You've been around the bar, bistro, or gaming room block, and maybe already done some supervising
• You've learned from great managers and now you're ready to step up
• You've got the confidence, pride, and people skills to be the face of the pub when the boss is away
• You've got a current RSA/RSG, RMLV and Approved Managers Licence as per state requirements

If you're keen to learn, lead, and laugh while making this pub the best spot in town - we'd love to hear from you.

The benefits are good too!

• Grow your career within ALH Hotels and the wider Endeavour Group network.
• An exclusive discount card for ALH Hotels, BWS, Dan Murphy's and other Endeavour Group brands.
• Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W.
• Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.