Assistant Manager, Multi-Agency Panel Secretariat

Department of Justice and Community Safety; City of Melbourne; On-site; AUD 116,000 - 141,000; Full time

Job summary

The Department of Justice and Community Safety in Victoria is seeking an Assistant Manager for the Multi-Agency Panel Secretariat on a fixed-term, full-time basis. You will lead coordination and information sharing across government agencies to support complex case management.

You will manage strategic service delivery, engage with diverse stakeholders, and oversee staff to deliver high-quality outcomes while handling sensitive material in a challenging environment.

Qualifications

• Proven experience working within a complex service delivery environment.
• Strong ability to interpret and apply legislation, policies, procedures and guidelines to inform sound decision-making.
• Experience in the criminal justice, forensic health, disability or related human services sectors.
• Highly developed stakeholder management, communication and negotiation skills, with the ability to influence outcomes across multiple agencies.
• Demonstrated critical thinking and problem-solving capability, with experience managing complex issues and driving practical solutions.
• Experience leading teams, fostering collaboration and delivering results in challenging and sensitive environments.

Responsibilities

• Managing the development and review of Coordinated Service Plans for individuals with complex needs and presenting matters to the Multi-Agency Panel.
• Building and maintaining productive relationships with internal and external stakeholders to support coordinated service delivery and information sharing.
• Managing service gaps, blockages and escalations affecting offenders subject to post-sentence orders.
• Providing strategic and operational advice to support the effective operation of the Panel and Secretariat.
• Project managing systemic service issues and contributing to continuous improvement initiatives across the post-sentence service system.
• Leading and supporting staff within the Secretariat to achieve high-quality outcomes and maintain strong service delivery standards.

Skills

Stakeholder management

Communication

Negotiation

Problem-solving

Project management

Leadership

Education

Relevant qualifications or equivalent experience

Job description

The Department of Justice and Community Safety in Victoria is seeking an Assistant Manager for the Multi-Agency Panel Secretariat on a fixed-term, full-time basis. You will lead coordination and information sharing across government agencies to support complex case management.

You will manage strategic service delivery, engage with diverse stakeholders, and oversee staff to deliver high-quality outcomes while handling sensitive material in a challenging environment.