Assistant Manager - Mt Buffalo

G'Day Group; Bright; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Discounted accommodation at parks

G’Day Rewards discounts

Service recognition awards

Employee Assistance Program

Internal promotions

Job summary

G’Day Group is seeking an Assistant Manager for Mt Buffalo, Bright, VIC. The role blends indoor front office management with hands-on grounds maintenance and park operations. A live-in position with accommodation is provided, requiring flexibility and a hands-on, customer-focused approach.

You will lead a small team, oversee guest services, coordinate maintenance and contribute to local marketing and revenue efforts. Weekend and after-hours work are expected as part of the duties.

Qualifications

• Experience in hospitality management or related industries.
• Proven ability to develop and train staff.
• Strong customer service and guest enquiry handling.
• Experience in general building maintenance and grounds work.
• Flexible with work hours including weekends and after hours.
• Knowledge of WHS responsibilities.
• Experience with RMS or similar reservations systems preferred.
• Enjoys customer-facing communication and outdoor environments.

Responsibilities

• Deliver exceptional guest service and respond to enquiries.
• Lead Front Office management and park operations.
• Coordinate grounds, maintenance and cleaning to ensure park standards.
• Support marketing activities and local area promotion.
• Participate in an on-call roster as required.

Skills

Hospitality management

Staff development

Customer service

Grounds maintenance

MS Office

Team leadership

WHS knowledge

Tools

MS Office Suite

Job description

G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2500 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 80 fully owned and operated parks. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. With eyes on domestic and regional tourism like never before we are building a passionate, adaptable, high performance team to deliver holiday memories that put a smile in every g’day.

About the Role

This position involves a mix of indoor and outdoor functions - at times grounds-based with a maintenance focus and at others Front Office Customer and strategic focused. This position is a live-in role with accommodation provided and as such, you will have a hands-on approach.

Your responsibilities will span across administrative front office management, to park operations, planning and development.

Responsibilities will include, but not be limited to:

• Exceptional customer service - ensure all staff provide excellent service and efficiently handle guest enquiries
• Front Office management - all aspects
• Park Operations – ensuring the efficient delivery of all services related to running the asset i.e. customer service, grounds management and cleaning. You will ensure a team culture is built to consistently provide customers with a beautiful, safe and well maintained park
• Marketing - review and administration of third party websites, local area marketing and assistance with revenue and yielding
• Given the nature of our business and care for customers an on-call roster will form part of the job requirements

Skills & Experience

We are looking for an individual with the ability to develop park team members and lead the park in the Manager's absence. You will be able to prioritise your workload to achieve daily outcomes whilst also understanding the big picture, always with the customer as the priority. You will bring to the role:

• Demonstrated skills and experience in hospitality management or other related industries
• Proven and demonstrated experience in managing, developing and training staff
• Strong computer skills, especially in the MS Office suite
• Proven experience in general building maintenance and grounds work
• A flexible attitude to work, and work hours (including weekends and after hours)
• Knowledge and understanding of WHS and responsibilities
• Previous experience with RMS or similar reservations systems will be held in high regard
• A love of customer facing communication, tourism and ideally the outdoors and the desire to be part of a regional town

Benefits

• Discounted accommodation for you, your family & friends at over 300 G'Day Group holiday parks nationally.
• Discounts with our G’Day Rewards Partners including gym memberships, flights, petrol, car and camper van hire, car servicing and more!
• Service recognition awards
• Access to Employee Assistance Program (EAP)
• Internal promotions and opportunities

Discovery Parks is committed to ensuring the health and safety of all our staff, customers and the communities we operate in. Due to the latest highly contagious Covid-19 variant, Discovery Parks has implemented a vaccination policy which requires all employees, wherever possible, to be fully vaccinated against Covid-19. This Covid vaccination policy applies to all new Discovery Parks employees.

Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. If you already have a Police Clearance valid within the last 6 months, please upload a copy to your profile.

Assistant Manager - Mt Buffalo • Bright, VIC, AU