Assistant Manager - Maroochydore

Foot Locker; Maroochydore; On-site; AUD 65,000 - 75,000; Full time

Job summary

Foot Locker is seeking a store leader in Maroochydore to coach and mentor the team, oversee store operations, training, visual merchandising and asset protection. In the absence of the Store Manager, you will assume all managerial duties to drive sales and maximize profit for the store.

You will motivate staff, ensure customer satisfaction, and collaborate with leadership to deliver outstanding in-store experiences across products and trends while maintaining integrity and high ethics.

Qualifications

• Leadership experience in a customer-facing sales setting.
• Ability to engage customers to deliver elevated experience.
• Willingness to work nights, weekends and holidays.
• Ability to adapt to rapid omni-channel retail changes.
• Strong ethics, values and trust.

Responsibilities

• Coach and motivate the team to drive sales and deliver exceptional customer service.
• Be knowledgeable on all products and collaborate with co-workers for superior service.
• Meet sales, customer experience, merchandising, and operational expectations.
• Act as a liaison between customers, sales associates and store leadership.
• Learn and share product knowledge and trends to meet customer needs.
• Maintain awareness of product knowledge and upcoming trends.
• Contribute to a positive and inclusive work environment.

Skills

Store leadership

Customer service

Team coaching

Sales focus

Training capacity

Omni-channel retail

Problem solving

Ethics & integrity

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability - including nights, weekends, and holidays