Assistant Manager - Maroochydore

Foot Locker EMEA; Maroochydore; On-site; AUD 60,000 - 75,000; Full time

Job summary

Foot Locker EMEA in Maroochydore seeks a Store Manager to lead the team, oversee store operations, training, and customer experience. You will assume all managerial duties in the absence of the Store Manager and focus on driving sales and maximizing profit for the store.

You’ll coach staff, manage visual merchandising, asset protection, and be a partner between customers, sales associates and leadership, with flexible availability including nights, weekends, and holidays.

Qualifications

• Evidence of leadership experience in a customer-facing sales setting.
• Ability to coach and develop a high-performing team.
• Strong product knowledge and upselling skills.
• Flexible availability including weekends and holidays.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead-store operations and drive sales to achieve targets.
• Coach and develop team to deliver exceptional customer service.
• Ensure high customer satisfaction through product knowledge.
• Collaborate with store leadership on visual merchandising and store standards.
• Protect assets and maintain merchandising and safety standards.
• Act as a liaison between customers, staff and leadership.

Skills

Store leadership

Customer service excellence

Coaching & training

Sales analytics

Job description

Overview

You can’t think of anywhere else you’d rather be. You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you’re now ready to start leading the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and maximize profit goals for a specific store.

Responsibilities

• Coaching, and motivating your team to drive sales that deliver exceptional customer service
• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, customer experience, merchandising, visual, and operational expectations
• Act as a partner between customers, sales associates and store leadership
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Initiates completion of tasks or activities without necessary supervision
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays