Assistant Manager – Luxury Hotel Communications

Hyatt Hotels Corporation; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Complimentary shift meals

Spa discounts

F&B discounts

Hyatt accommodation discounts after 3

Job summary

Park Hyatt Sydney is seeking an Assistant Manager - Communications to lead the PABX team in the Front Office. Based in Sydney, this full-time, local role offers the chance to work with an exclusive luxury hotel and a driven, guest-focused team.

Responsibilities include facilitating efficient communications for guests and employees, ensuring smooth operation of the Communications team, handling external communications, and maintaining telecommunication devices.

Qualifications

• Experience in a leadership or supervisory role in a hotel environment.
• Strong communication, telephone, and customer relations skills.
• Proficiency in MS Office, Opera PMS, email, and PABX systems.
• Excellent trainer, able to facilitate at all levels.
• Essential knowledge of travel and hotel industry.
• Diploma/degree in Hospitality or Tourism Management desirable.

Responsibilities

• Facilitate efficient communications for guests and staff within the hotel.
• Ensure the smooth and efficient operation of Communications team.
• Provide quality service to guests, staff, and callers with hotel information.
• Assist with the maintenance of telecommunications devices and systems.
• Identify, plan and conduct training programs for employees.

Skills

Leadership experience

Communication skills

Customer relations

Telephone etiquette

PABX Systems

Education

Hospitality or Tourism degree

Tools

MS Office

Opera PMS

PABX Systems

Job description

Park Hyatt Sydney is seeking an Assistant Manager - Communications to lead the PABX team in the Front Office. Based in Sydney, this full-time, local role offers the chance to work with an exclusive luxury hotel and a driven, guest-focused team.

Responsibilities include facilitating efficient communications for guests and employees, ensuring smooth operation of the Communications team, handling external communications, and maintaining telecommunication devices.