Assistant Manager | Hornsby

Hardware & General; Hornsby; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Staff discounts

Training and development opportunities

Job summary

Hardware & General in Hornsby is seeking a hands-on Assistant Manager to support daily operations, lead the team, and ensure outstanding customer service. The role involves overseeing the site in the Site Manager’s absence and maintaining stock accuracy and safety compliance.

The successful candidate will bring retail, trade, hardware or building supplies experience, a hands-on leadership approach, and the ability to manage competing priorities in a fast-paced environment.

Qualifications

• Proven leadership skills with the ability to motivate a team.
• Strong customer service and sales aptitude.
• Good organisational and stock management abilities.
• Experience with cash handling and banking procedures.
• Ability to plan rosters and workload for busy sites.
• Commitment to workplace health and safety.

Responsibilities

• Lead and support the team to deliver excellent customer service and meet sales targets.
• Assist customers with product advice and suitable solutions.
• Manage stock levels, ordering, receipting and stocktakes.
• Coordinate picking, packing, loading and distribution.
• Process quotes, sales orders, returns and payments accurately.
• Support rostering, site operations and workload planning.

Skills

Leadership

Customer service

Sales skills

Stock management

Cash handling

Work scheduling

Safety compliance

Communication

Job description

Competitive Pay | Permanent Full-Time | Annual & Personal Leave | Full Uniform

Be part of what’s next at Hardware & General

All teams across H&G are working together towards a shared goal: becoming an employer of choice by creating positive workplaces where people feel valued, supported and have opportunities to grow.

About the Opportunity -

We have an opportunity available for a motivated and hands on Assistant Manager to join our Hornsby team. Reporting to the Site Manager, you'll play an important role in supporting the day-to-day operations, leading and supporting the team and ensuring customers receive excellent service. You'll also take responsibility for overseeing the site when the Site Manager is away.

We're looking for someone with previous retail, trade, hardware or building supplies experience who enjoys working with people, leading by example and keeping a busy site running smoothly.

What You'll Be Doing

• Leading and supporting the team to deliver excellent customer service and achieve sales targets.
• Assisting customers with product advice and suitable solutions.
• Managing stock levels, ordering, receipting and stocktakes.
• Coordinating picking, packing, loading and distribution.
• Processing quotes, sales orders, returns and payments accurately.
• Supporting rostering, site operations and team workload planning.
• Maintaining site presentation, housekeeping and workplace health and safety.
• Assisting with opening and closing, cash handling and banking as required.
• Supporting the Site Manager and overseeing daily operations in their absence.

What We're Looking For

• Previous experience in retail, trade, hardware or a similar customer-focused environment.
• Demonstrated leadership skills and the ability to motivate and support a team.
• Strong customer service, communication and sales skills.
• Good organisational skills and an understanding of stock management.
• Ability to manage competing priorities in a busy operational environment.
• Practical, hands on and solutions-focused approach.
• Trade or building supplies industry knowledge will be highly regarded.
• Commitment to workplace health and safety.
• Full Australian working rights without restrictions.

What You'll Get

• Consistent roster and weekly pay.
• Training and development opportunities.
• Supportive team environment.
• Staff discounts available after successful completion of probation.
• Opportunity to develop your leadership skills and grow your career with an established Sydney business.
• Pre-employment screening includes a medical assessment, drug and alcohol screening, and a National Police Check.