Front Office All-Rounder

Accor; Bayside Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career development opportunities

Employee discounts on Accor properties

Job summary

Pullman Sydney Airport, part of the Accor network, is hiring a Full-Time Front Office All-Rounder to join the Front Office team. You will manage guest check-ins/outs, handle enquiries and support reservations while delivering personalised service from arrival to departure.

The role requires a passion for hospitality, strong communication skills, and the ability to work rotating shifts including mornings, evenings, weekends and public holidays.

Qualifications

• A genuine passion for hospitality and creating memorable guest experiences.
• Previous Front Office, reception or customer service experience is preferred.
• Experience using Opera, Fidelio or HOTSOS is highly regarded.
• Strong communication, organisation and problem-solving skills.
• A positive attitude with the ability to work effectively within a team.
• Immaculate grooming and professional presentation.
• Full Australian working rights.
• Flexibility to work rotating shifts, including early mornings, evenings, weekends and public holidays.

Responsibilities

• Deliver exceptional, personalised and engaging guest service in line with Pullman service standards.
• Manage guest check-ins, check-outs and account enquiries using Opera PMS.
• Assist with reservations, switchboard calls and general Front Office administration.
• Respond to guest enquiries, requests and concerns positively and promptly.
• Support concierge, reception and other Front Office duties as required.
• Liaise with Housekeeping, Food & Beverage and other departments to ensure a seamless guest experience.
• Maintain accurate guest records, handovers and daily Front Office documentation.
• Promote hotel facilities, services and Accor loyalty programs.

Skills

Guest service

Communication

Teamwork

Problem solving

Organisational skills

Grooming

Tools

Opera PMS

Fidelio

HOTSOS

Job description

Company Description

Are you a master of first impressions with a passion for hospitality and people?

Pullman Sydney Airport is seeking a Full-Time Front Office All-Rounder to join our friendly and dynamic Front Office team. In this varied role, you will support a range of Front Office operations while delivering exceptional and personalised guest experiences from arrival through to departure.

Located just moments from Mascot train station, our hotel offers a supportive, inclusive and engaging workplace where you can develop your skills and grow your hospitality career.

At Accor, we are more than a Pacific leader we welcome you as you are. We support your growth, encourage learning and help you find purpose in your work.

Job Description

• Deliver exceptional, personalised and engaging guest service in line with Pullman service standards
• Manage guest check-ins, check-outs and account enquiries using Opera PMS
• Assist with reservations, switchboard calls and general Front Office administration
• Respond to guest enquiries, requests and concerns positively and promptly
• Support concierge, reception and other Front Office duties as required
• Liaise with Housekeeping, Food & Beverage and other departments to ensure a seamless guest experience
• Maintain accurate guest records, handovers and daily Front Office documentation
• Promote hotel facilities, services and Accor loyalty programs

Qualifications

• A genuine passion for hospitality and creating memorable guest experiences
• Previous Front Office, reception or customer service experience is preferred
• Experience using Opera, Fidelio or HOTSOS is highly regarded
• Strong communication, organisation and problem-solving skills
• A positive attitude with the ability to work effectively within a team
• Immaculate grooming and professional presentation
• Full Australian working rights
• Flexibility to work rotating shifts, including early mornings, evenings, weekends and public holidays

Additional Information

At Accor, we believe Hospitality is a Work of Heart.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Benefits Your Way

• Work alongside experienced hospitality leaders.
• Endless career opportunities across Accor's global network.
• Discounted accommodation and Food & Beverage worldwide from day one.
• Complimentary car parking and dry cleaning.
• Annual Service Recognition and Accor Tenure Milestone celebrations.
• Industry-leading leave policies.
• Access to the Accor Employee Assistance Program.
• Exclusive Accor partner benefits and discounts.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Reasonable adjustments are available throughout the recruitment process to support all applicants.