Reservations Manager

Pullman Hotels & Resorts; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Diverse & inclusive culture

Career progression opportunities

Discounts on Accommodation & F&B

Job summary

Pullman Sydney Hyde Park is seeking a Reservations Manager to lead the Reservations team, ensuring outstanding guest experiences and accurate PMS records. You will train and mentor junior staff while driving revenue opportunities and coordinating with the Front Office for seamless arrivals.

The role suits a proactive leader with a passion for service excellence, capable of managing competing priorities in a fast-paced hotel environment.

Qualifications

• Unlimited work rights in Australia.
• Strong guest-service mindset and communication.
• Experience as Reservations Manager or Supervisor (preferred).
• Ability to train and develop junior team members in a fast-paced environment.

Responsibilities

• Oversee day-to-day operations of the Reservations team.
• Set high standards for guest experience and service delivery.
• Identify opportunities to increase revenue and optimize bookings.
• Ensure PMS records are current and coordinate with Front Office.

Skills

Leadership

Customer service

Reservations management

Opera Cloud

Tools

Opera Cloud

Job description

Company Description

Work Your Way to Pullman Sydney Hyde Park! Our 241 room, Premium Hotel is located next to the beautiful Hyde Park and on the doorstep of some of Sydney's most vibrant restaurants, bars, shopping and entertainment venues. We welcome a diverse range of guests every day with a mix of both corporate & leisure as well as hosting and taking part in an array of events, including the incredible (and colourful) Mardi Gras.

Job Description

Reporting to the Director of Sales you will be responsible for overseeing and managing the day-to-day operations of the Reservations team. You will set high standards for our guest experience ensuring a memorable experience each and every time and you will be a creative problem solver. You will be a natural leader who thrives on training and developing our small but dedicated Reservations team.

In this role you will also be expected to identify and create opportunities for increased revenue, and will be motivated to achieve key financial targets. You will be responsible for ensuring all reservations in the PMS system are up to date and accurate, and will work closely with the Front Office team to ensure details related to new and repeat guests is communicated prior to arrivals.

Qualifications

As our Reservations Manager you will have a keen eye for detail, enjoy creating and maintaining agreed standards and processes, good time management skills and will be a confident communicator both verbally and written. You will thrive in a fast-paced working environment, and will be able to effectively manage complex and competing priorities. To be successful in this role, you will have unlimited work rights in Australia.

You have a passion for exceptional guest experiences and are committed to delivering high levels of customer service. You are a natural leader and enjoy developing junior team members, and take pride in being involved in the operations when required. Ideally you will have previous experience as a Reservations Manager or Supervisor and are now seeking your next career step. Experience with Opera Cloud is also preferred as you look to advance further.

Additional Information

At Accor, We Are Committed To Ensuring Our People #feelwelcome And #feelvalued By Creating An Inclusive And Supportive Environment. We Offer

• A fun, diverse & inclusive culture where we value you being the Real Deal.


• Career progression opportunities as far as the eye can see.


• Extensive local, national and international discounts on Accommodation, Food and Beverage and other hospitality benefits.


• A team that is all about development, giving you endless opportunities to grow and progress in your career.

You must have valid and current working rights in Australia.