Assistant Manager - Norfolk Tavern

ALH Hotels; Gold Coast City; Presencial; AUD 65 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Staff discount

Wellbeing support

Resumo da oferta

ALH Hotels is seeking an Assistant Manager for Norfolk Tavern on the Gold Coast. You will lead a busy hospitality team, partner with venue leaders, mentor staff, and ensure exceptional guest experiences across bar, bistro and gaming spaces.

This hands-on role requires physical duties, a proactive mindset, and strong people skills to represent the pub when leadership is away. RSA/RSG, RMLV and Approved Managers licences are essential.

Qualificações

• Hands-on hospitality leadership experience preferred.
• Experience supervising in bar, bistro or gaming room.
• RSA/RSG, RMLV and Approved Managers Licence required by state regulations.

Responsabilidades

• Assist the Publican to run pub during peak shifts, ensuring safety and great vibe.
• Mentor and lead an energetic hospitality team on the floor.
• Coordinate cross-departmental operations for a seamless guest experience.
• Handle issues and hiccups before they affect service.
• Drive energy, service and smiles across every shift.

Conhecimentos

Leadership

People skills

Team supervision

Customer service

Formação académica

RSA/RSG, RMLV Licence

Descrição da oferta de emprego

If you are a hands-on manager who thrives in the center of the action, the Norfolk Tavern offers a dynamic, high-tempo stage for your leadership skills. From busy weekend family dining and major live sports broadcasts to high-touch service in our gaming lounge and outdoor beer garden, no two days here are ever the same.

You won't be working in isolation, our management structure relies on a collaborative group of Assistant Managers working together on the floor. You'll partner directly with fellow venue leaders to run peak shifts, mentor our energetic hospitality crew, coordinate cross-departmental operations, and deliver an outstanding experience for our regular guests and local community.

A day in the life of an Assistant Manager:

• Get to know the locals so well they think you’re part of the crew
• Support the Publican to keep the pub running smoothly, safely, and with a great vibe
• Learn the ropes of being a Publican while leading a team of absolute hospo legends
• Handle hiccups before they turn into headaches
• Bring the energy, the service, and the smiles every single shift

Inherent requirements:

This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

About you:

• You’ve been around the bar, bistro, or gaming room block, and maybe already done some supervising
• You’ve learned from great managers and now you’re ready to step up
• You’ve got the confidence, pride, and people skills to be the face of the pub when the boss is away
• You’ve got a current RSA/RSG, RMLV and Approved Managers Licenceas per state requirements

If you're keen to learn, lead, and laugh while making this pub the best spot in town - we'd love to hear from you.

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network. An exclusive discount card for ALH Hotels, BWS, Dan Murphy's and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.